Tesco Home Panels

xsunnysuex

BenhamsLC wrote: »

I've got a card as well saying I need to pay £3 wondered if it was the biscuits as not received them yet, have emailed them will wait and see what they say can buy a whole packet for less.

Yes. Pretty sure it will be the biscuits. I emailed them. They said the will refund my £3.

BenhamsLC

xsunnysuex wrote: »

Yes. Pretty sure it will be the biscuits. I emailed them. They said the will refund my £3.

They emailed me back to say
Thanks for your email. That will be the ginger nut samples but we would advise you not to pay the fee as we intended to send the products out free of charge, however there have been some issues. Please be reassured that this will not prevent you from taking part in future product trials.
First trial I've had for ages too :mad:

xsunnysuex

BenhamsLC wrote: »

They emailed me back to say
Thanks for your email. That will be the ginger nut samples but we would advise you not to pay the fee as we intended to send the products out free of charge, however there have been some issues. Please be reassured that this will not prevent you from taking part in future product trials.
First trial I've had for ages too :mad:

Let me reassure you. There were a total of 6 ginger nut biscuits. Two packs of 3. And one pack was disgusting.

margaret7_2

Anyone had any more news on the ginger nut postage fees? The reply I received on 17th,


We are extremely sorry for the issues with this trial and we completely understand that paying the fee is not acceptable so we are looking into covering these costs for you and will be in touch soon with a solution
But heard nothing since then.

xsunnysuex

margaret7 wrote: »

Anyone had any more news on the ginger nut postage fees? The reply I received on 17th,


We are extremely sorry for the issues with this trial and we completely understand that paying the fee is not acceptable so we are looking into covering these costs for you and will be in touch soon with a solution
But heard nothing since then.

I emailed for an update. And got this reply.

Hi Susan

We are currently compiling a list of people that we need to reimburse, the queries are still coming in and there are quite a lot of them, once we have got a list together we will send out reimbursement to everybody on the list in one go. I can assure you that you have not been forgotten or overlooked and your name is on our list.

Thank you for your patience in this matter.

Kind Regards

xsunnysuex

Just received this email from Tesco.

Dear Sue



Thank you for your interest in taking part in our recent ginger nut biscuits product trial.



We’re getting in touch with you today to apologise. There was an error when sending out your samples where the correct postage hadn’t been covered. We’re so sorry that this has happened.



The error has been addressed as a matter of urgency with our supplier, and we’ve done what we can to make sure this doesn’t happen again.



In the meantime, to say sorry, we will be sending you a £10 Bonus Bond voucher which I hope you’ll accept with our sincere apologies. Please expect to receive it by the end of the week.



Thank you for your time and understanding.



Kind Regards

eskimosound

Anyone got any information about this?
The site mentioned in OP is not accessible and I have had no reply (not even automated) from the email address supplied.
Are there new emails and website links available.
Many thanks

Saetana

eskimosound wrote: »

Anyone got any information about this?
The site mentioned in OP is not accessible and I have had no reply (not even automated) from the email address supplied.
Are there new emails and website links available.
Many thanks

https://tescohomepanels.com/ is the website address - I just logged in using this address so it is correct.


This is the email address supplied under the contact section of the website:


[EMAIL="home.panels@uk.tesco.com?subject=Tesco Home Panels Contact Us"]home.panels@uk.tesco.com[/EMAIL]


Hope that helps

eskimosound

Saetana wrote: »

https://tescohomepanels.com/ is the website address - I just logged in using this address so it is correct.


This is the email address supplied under the contact section of the website:


[EMAIL="home.panels@uk.tesco.com?subject=Tesco Home Panels Contact Us"]home.panels@uk.tesco.com[/EMAIL]


Hope that helps

Thank You, that does help a lot!! :j:dance::wave:

black_paw

nothing for ages