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BT mobile charging for their fault, help!
talksalot81
Posts: 1,227 Forumite
in Mobiles
Hi there,
My Girlfriend is having trouble with BT mobile. She had trouble with her bank account and had to close it, she changed her direct debits and has a copy of her letter to the bank about this, she informed BT and they said it was fine.
They then have failed to take money from the correct account to which she responded that they had been given new information. They again said this was OK. Then they again failed to change details and resultantly terminated her contract. They now are insisting she pay the line rental for the remainder of the 12 months in addition to paying for the last couple of months over which she has been terminated.
None of this is her fault and she has been through a load of phone calls and already a letter to BT, but they dont seem to be doing anything beyond having their heads in their bottoms. She is writing a final letter to them, but where do we go if they dont respond? They will no doubt insist she pays and if not, it will end up as being a mark on her credit record. The reality is that their incompetence is the cause... so what do we do? Does the regulator actually pay attention if you contact them? Is there anyone in BT who would actually listen?
Adam
My Girlfriend is having trouble with BT mobile. She had trouble with her bank account and had to close it, she changed her direct debits and has a copy of her letter to the bank about this, she informed BT and they said it was fine.
They then have failed to take money from the correct account to which she responded that they had been given new information. They again said this was OK. Then they again failed to change details and resultantly terminated her contract. They now are insisting she pay the line rental for the remainder of the 12 months in addition to paying for the last couple of months over which she has been terminated.
None of this is her fault and she has been through a load of phone calls and already a letter to BT, but they dont seem to be doing anything beyond having their heads in their bottoms. She is writing a final letter to them, but where do we go if they dont respond? They will no doubt insist she pays and if not, it will end up as being a mark on her credit record. The reality is that their incompetence is the cause... so what do we do? Does the regulator actually pay attention if you contact them? Is there anyone in BT who would actually listen?
Adam
2 + 2 = 4
except for the general public when it can mean whatever they want it to.
except for the general public when it can mean whatever they want it to.
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