seller ignoring messages, cant contact

cookiemonster25

is the seller still listing? he may be away on holiday wouls till do a charge back if he is away you can always sort it out later so hold off with the neg feedback for a week or so

purple-smartie

cookiemonster25 wrote:

is the seller still listing? he may be away on holiday wouls till do a charge back if he is away you can always sort it out later so hold off with the neg feedback for a week or so

yes their listing around 10-15 pushchairs and other baby items a day and leaving feedback the day after listings finish but this might be being sent by a auto feedback program as it all says the same. Ive just checked though all the items they have sold and though they do sell alot of quinny pushchairs mine was the only quinny freestyle 4xl they have sold. The listing said ex demo pram but it came brand new in box with all the packaging still round the wheels so im thinking they havent checked it and avoiding me because they cant replace the hood.

grayme-m

purple-smartie wrote:

yes their listing around 10-15 pushchairs and other baby items a day and leaving feedback the day after listings finish but this might be being sent by a auto feedback program as it all says the same. Ive just checked though all the items they have sold and though they do sell alot of quinny pushchairs mine was the only quinny freestyle 4xl they have sold. The listing said ex demo pram but it came brand new in box with all the packaging still round the wheels so im thinking they havent checked it and avoiding me because they cant replace the hood.

When you do the chargeback (remember within 30 days of payment), you can put that you would prefer the missing part to having your money back, that should help?

OllieLong

I think you have 45 days to do a chargeback, 30 days is where you get your money back if the seller doesn't claim it.

grayme-m

OllieLong wrote:

I think you have 45 days to do a chargeback, 30 days is where you get your money back if the seller doesn't claim it.

Have they recently extended it?

Last year we got led on by a powerseller to wait 30 days (for an 'insurance claim' to be done) and then he went quiet; we found out why to our cost!

It is definitely 10 days that the seller has to respond to a chargeback once initiated.

OllieLong

Have a look at this page: https://www.paypal.com/uk/cgi-bin/webscr?cmd=_help-ext&eloc=1595&loc=1571&unique_id=61633&source_page=_home&flow= which stats that you have 45 days to start a claim and PayPal will seek to resolve a claim within 30 days! :eek:

purple-smartie

Well Ive still not heard anything back from the seller and I cant start a charge back because it says not enough time as passed as its been less then 10 days so I have to wait until the 24th of december.