Not recognising sound card

sammy_kaye18

Hi All

I recently had my computer reformatted after a virus got into the system.

I sent it off to a computer guy to fix and got it back yesterday - its working fine etc but the only problem is its not recognising my sound card (nothing plays with sound) although there was one in the computer when I first got it and it was working fine before i gave it to the fixers.


Does anyone have any ideas how i can get it working again???

Ive been into device manager etc and there is a yellow exclamation mark next to one thing but ive no idea how/why/what to do

PLEASE!

Igol

You may need to download a new driver from the manufacturers site for the motherboard and soundcard.
belarc.com have a tool that'll sniff around and tell you what board you have and what needs updating.
Do the MB first and then try to uninstall and reinstall the card.

sammy_kaye18

Hi

I did the Belarc.com thing and got all the information up but have no idea what i should be looking to download now

Under multimedia it says

C-Media AC97 Audio Device - should i be looking to do this??? Ive no idea with techie stuff as you can tell.

Ive been directed to this page
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false

do i need anythign here?

Help please

aliEnRIK

Assuming you have XP
Easiest thing is to goto MICROSOFT UPDATES and choose CUSTOM
then the sound driver should be under the HARDWARE updates

If you struggle then yes, that link should be ok ~ use the XP link

sammy_kaye18

I just tried donwloading the top link for windows XP and it crashed my computer - any other ideas??

aliEnRIK

Did you try microsoft updates?

Other idea is goto the exclamation mark, right click and UPDATE DRIVER (Usually scans the net and finds it)

sammy_kaye18

microsoft updates

(the shield in the bottom right corner of screen) had nothing about hardware updates in it but then again im not very computer savvy so have no idea if thats the right place or not

I tried the update driver through device manager and it didnt work. Should I have tried a different site on the realtek page?? as i clicked on site 1

aliEnRIK

goto START
ALL PROGRAMS
WINDOWS UPDATE
then choose CUSTOM etc as described above

aliEnRIK

If that fails can you please give me the FULL description it gives under DEVICE MANAGER?

sammy_kaye18

O I did that but there is nothign about hardware updates.

I updated the computer and there is still no mention of anythgin remotely audio related.

aliEnRIK

are you sure you clicked CUSTOM?
On the left would be HIGH PRIORITY, SOFTWARE and HARDWARE all under SELECT BY TYPE