24 hours with no gas supply..appalling customer service.

Pssst

There you are girl...told you so...send me chocolate.

dianelovesalicec

we have had no gas supply for 72 hours now. our meter said battery failed
we called national grid on saturday night and were told someome would come out sunday. nobody called. monday the battery was changed but the job was not finished. we have phoned five times now, 3 times to n power. ,2 to national grid. can anyone tell me how to make a complaint

Pink_fluff

in what way was the job not finished? Did you have gas when the engineer left your house?

dianelovesalicec

engineer said that his card device was full. the meter now says call help

dianelovesalicec

no we did not have gas when he left

Pssst

dianelovesalicec wrote: »

no we did not have gas when he left

Ideally the engineer should have set up a follow up job for someone else to re-attend.

i presume he definitely was from NG as there are other companies out there doing work on meters?

What area are you in?

Do you have a lot of trouble with your meter or was this a one off?

I would STRONGLY suggest that if you have a gas card meter,you check it regularly and if it says BATTERY on your screen,ring your supplier straight away and insist that they attend and change the battery because in the cold weather,chances are it will fail altogether.

dianelovesalicec

we are in nottinghamshire. the engineer did set up a follow up job. this was now 34 hours ago. we have made 3 more calls and all we know is that our job is still active. we don't have a clue when they will come back

dianelovesalicec

definifitly from ng. happened before about 8 years ago. engineer came ou t then in 30 minutes

dianelovesalicec

84 hours woithout gas now. freezing her. have sent complaint to ng. via email. have again rung n power. still waiting

hearmeplease

Everyone,

I rent a house of Defense Estates, working in the Royal Air Force. After smelling gas on 1st March this year, My gas supply was capped immediately. Because of Modern Housing Solutions very poor management of the situation, I then spent a further 22 days without any gas until a new boiler was fitted. 28 days after initial cut-off I finally had my thermostat connected to the boiler.
I was contacted yesterday by the director of complaints from MHS who offered me a £200 cheque. I was a little disgusted as it cost me £100+ in electricity over the 28 days to heat myself a my family, including a 7 week old baby. I told him I would expect more and I am waiting for a phone call back on Monday,

Does anyone have any ideas on how much I should realistically be asking for as compensation as £200 barely covers the bill. Things I triied to take into consideration were:

1. 7 week old baby, having diaoreah for 10 days because of a viral infection
2. 2 year old son, becoming ill with the same infection. Both of these caused by the cold in the house. 10 degrees in the morning.
3. £100+ electricity bill
4. 1 x missed appointment after 20 days without gas
5. over 20 phone calls to them and 6 recieved within 28 days
6. Expensive fleecy pyjamas had to bought for both kids
7. mental anguish etc.

Any advice gratefully recieved

Keith