Can I switch providers if I have outstanding arrears

DrTaks

The company I used to work for went into liquidation unexpectedly earlier this year. I was unable to meet my direct debit payments for a while and my utility acciunts fell into arrears. Thankfully, I am now back in employment but have been unable to reinstate my direct debit with my provider as I 'owe too much' according to them - a combination of the increased energy prices and the 'standardised estimation' of my bill...Before this I have been paying my DD with no problems for more than 4 years to the same energy provider so I was disappointed at they lack of understanding. The have since put in motion the removal of my meters and are installing card meter which I am to top up on a weekly basis AND pay off the debt.

I have been very unhappy about the way I was treated despite keeping in constant communication with the company during my period unemployment.

I was wondering if I can switch providers whilst I am in arrears -though I will continue to pay my outstanding bill - I would rather be dealing with someone more understanding.

Magentasue

I think it's usually said that it's unlikely because it makes it more difficult for your provider to pursue the debt if you default. Does depend on how much is owed, though. How much is 'too much'?

Vestra

If the debt isn't that much and it shows you are making regular payments towards the debt they may let you switch.

Cardew

Companies can object to a switch, and usually do.

Rather than get pre-payment meters installed, is it not possible for you to get a loan and pay off the outstanding balance?

Plushchris

Pre payment meters wont be doing you any favours at all and just make it harder for you to get out of debt. If you can arrange a loan or something as Cardew suggests then try that, seriously, having pre payment meters is the last thing you want.

DrTaks

Hi guys

Thank you for all your responses! I currently owe approx £600 on my gas and £300 on my electric. I am considering paying them both off, like you guys have suggested and then moving ship.

:beer: