Corrupt OS

pandaonmyshoulder

After lots of problems with McAfee the techno guys have told me my Operating System is corrupt :eek: Due to they think, to a power cut/surge which did happen about 2 months ago any ideas

Reluctant_spender

Do you have a windows disk or a recovery partition on your computer?

Did these techno guys give you no further advice?

pandaonmyshoulder

thanks for the rapid reply :beer:
erhmm the techno guys at McAfee just told me to get in touch with micro soft support team.I do have a option to use the
Packard bell restore button!!if i use this will it format everything ??? OH is looking at getting a external hard drive to save all my pictures to just in case this pc dies !
i have tried to go back using system restore but it does not solve the problem.
Thanks again

Reluctant_spender

Exporting your pictures etc... is a good idea.

What do you mean by corrupted - is it working?

Airwolf1

In what way is the OS knackered? Sounds like you can get on the PC etc. I repaired one the other day where you couldn't get past boot up.

Generally, if there are problems due to a power cut etc, windows wouldn't have finished writing files etc and that can cause a blue screen at boot up.

Rock_Bottom

pandaonmyshoulder wrote: »

thanks for the rapid reply :beer:
erhmm the techno guys at McAfee just told me to get in touch with micro soft support team.I do have a option to use the
Packard bell restore button!!if i use this will it format everything ??? OH is looking at getting a external hard drive to save all my pictures to just in case this pc dies !
i have tried to go back using system restore but it does not solve the problem.
Thanks again

Can't you save your pictures to disk.?

pandaonmyshoulder

Airwolf1 wrote: »

In what way is the OS knackered? Sounds like you can get on the PC etc. I repaired one the other day where you couldn't get past boot up.

Generally, if there are problems due to a power cut etc, windows wouldn't have finished writing files etc and that can cause a blue screen at boot up.

not able to download any updates from microsoft, McAfee, itunes won't open (cannot download version 8 also explorer closes itunes using dpe).

Thought about getting a external hard drive as we has 100s of family pics on.

pandaonmyshoulder

Rock_Bottom wrote: »

Can't you save your pictures to disk.?

years of family pics, some family members that are no longer with us etc, wouldn't all fit on a disc.

Reluctant_spender

If you are willing to try something download and run the free programme; It could just be that there is a problem blocking all these things.

Malware Bytes

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
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• When the installation begins, follow the prompts and do not make any changes to default settings.
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  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
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  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
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• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
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• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Airwolf1

What does it do when you try to download the updates from microsoft? Are you getting any error messages?

marleyboy

did the Techie guys actually come round and visit to determine this, or was this over the phone "Like VirginMedia do when they screw up, blame it on the computer first"??