Icesavers to get money back by end of November

Annpan

I saw on Working Lunch today that Icesave customers will be emailed by the FSCS from next Monday to explain details of how the refund will work. Another email will tell you when to log onto your Icesave account to fill in forms to reclaim your money. It will be date specific to avoid overload and your money should be returned via BACS within 5 days.
Yiippee!

mjmal51

http://forums.moneysavingexpert.com/showthread.html?t=1241791

harrowing_3

Annpan wrote: »

I saw on Working Lunch today that Icesave customers will be emailed by the FSCS from next Monday to explain details of how the refund will work. Another email will tell you when to log onto your Icesave account to fill in forms to reclaim your money. It will be date specific to avoid overload and your money should be returned via BACS within 5 days.
Yiippee!

That seems an extraordinary way to do it - what about those people who have changed their email account? They are far less likely to have changed postal address and if they have will typically have set up a mail forwarding...

cos69

Thanks - could do with some good news to start the weekend :j

TehJumpingJawa

harrowing wrote: »

That seems an extraordinary way to do it - what about those people who have changed their email account? They are far less likely to have changed postal address and if they have will typically have set up a mail forwarding...

Quite, I wonder how many copy-cat emails we are going to be receiving....

"sender: fscs@gov.org.cn

High Mr Icesaver,

We have yor many engwish $$$, plz send yur name. address & account details so we can give you your monies back to you.

lots of love,
FSCS."

Stompa

harrowing wrote: »

That seems an extraordinary way to do it - what about those people who have changed their email account? They are far less likely to have changed postal address and if they have will typically have set up a mail forwarding...

I'd have thought people were far less likely to have changed their email account - I can't think of any reason why I would ever do so - and if I did I'd also set up email forwarding.....

freddysmith

harrowing wrote: »

That seems an extraordinary way to do it - what about those people who have changed their email account? They are far less likely to have changed postal address and if they have will typically have set up a mail forwarding...

Guess its all down to costs, 300,000 stamps + envelopes or 300,000 free emails.

harrowing_3

Stompa wrote: »

I'd have thought people were far less likely to have changed their email account - I can't think of any reason why I would ever do so - and if I did I'd also set up email forwarding.....

Yes of course I'm not preaching to the IT literate here, Stompa....there would be plenty of savers for which icesave is the most challenging thing they've done on the net, e.g. my Mum....

harrowing_3

TehJumpingJawa wrote: »

Quite, I wonder how many copy-cat emails we are going to be receiving....

"sender: [EMAIL="fscs@gov.org.cn"]fscs@gov.org.cn[/EMAIL]

High Mr Icesaver,

We have yor many engwish $$$, plz send yur name. address & account details so we can give you your monies back to you.

lots of love,
FSCS."

Very funny in a scarily likely way...now where's the smiley for that? Oh....:eek: !

Stompa

harrowing wrote: »

Yes of course I'm not preaching to the IT literate here, Stompa....there would be plenty of savers for which icesave is the most challenging thing they've done on the net, e.g. my Mum....

Fair enough, but if someone changes their email address then they need to realise that they'll need to inform anybody who communicates with them via email (much the same as changing postal address or phone number).

oldagetraveller

Your e-mail address can be edited after logging in anyway so that's not a problem surely.
harrowing - if your mum can log in and run an internet account, which Icesave is/was then changing an e-mail address, if necessary, shouldn't pose a problem to anyone?