Can't connect to internet

JUNIOR

Hi guys

Just a quick update , opera dont work . I have already scanned with malwarebytes no infection found.None of his anti virus or other programs have updated which is auto , so there is no connection to the internet , diagnosis and repair says "cable not plugged in to network adapter" ,Tried system restore still no joy .

I have an old sky router V1 (flashed),can i use this instaed of his speedtouch 330 and how would i go about setting it up on his pc.

thanks for all your input so far:beer:

JUNIOR

espresso wrote: »

What do you get if you do Start, Run, cmd OK then type ipconfig /all

Will try that tonight( at work at the mo) and get back to you , what will i be looking for ?

MX5huggy

See here for ipconfig http://www.ncsu.edu/resnet/windows/ipconfig/

Also try ping

Type ping https://www.bbc.co.uk

If you get 4 lines that give an ip address and times in milly seconds then you have a internet conection but the browser (s) are set up wrong.

If it says request timed out 4 times you don't have a connection.

JUNIOR

Hi guys

Still no joy updating(software) and connecting to the internet ,tried ipconfig

IPv4 86.25.195.xxx(prefered) strange ip adress
subnet mask 255.255.255.255
default gateway 0.0.0.0

checked the connections , plugs and looked at the network connections all fine , the pc says iam connected:mad:



any help , this is really doin my heed in:rolleyes:

cheers

exup

JUNIOR wrote: »

Hi guys

Still no joy updating(software) and connecting to the internet ,tried ipconfig

IPv4 86.25.195.xxx(prefered) strange ip adress
subnet mask 255.255.255.255
default gateway 0.0.0.0

checked the connections , plugs and looked at the network connections all fine , the pc says iam connected:mad:



any help , this is really doin my heed in:rolleyes:

cheers

the IP address appears to be an external IP - internal ones usually begin with 192.168.x.x for home networks.

the subnet mask 255.255.255.255 and DG of 0.0.0.0 is a little wierd and seems to be a default route set up for all unknown destination traffic.

if you have your command line open try typing this
tracert www.bbc.co.uk

it should give you a list off all the hops your request takes to get to the BBC website.
if you get a line of ** ** ** then you have a time out problem somewhere along the route.

Still not sure about this default gateway 0.0.0.0 though - seems abit odd. se what the trace route it like then we can try and work on the explorer settings

JUNIOR

Hi Guys

Tried to ping got nothing,tried tracert nothing. installed the netgear router,checked router status.
mac address 00:18:4D:3D:F8:CF
IP address 86.25.194.15
network tpe PPPoA
IP subnet mask 255.255.255.255
gateway ip 82.14.174.10


although the router says connected

tried to diagnose using vista it came back with There may be a problem with DNS config
looks to me like its not generating an ip address, is there any way i can fix this thanks