Can't connect to internet

JUNIOR

Hi all

Can anyone give me a little bit of advice regarding vista and the speedtouch 330 (usb)modem . Installed from from disc, pc is saying its connected but no web pages are loading . I run repair and it says that the cable is not plugged into the network adapter . This is a dial up connection:rolleyes:

any ideas folks

Donnie

When installing new modem drivers, it is good practice to unplug your USB modem, uninstall the current drivers, reboot your computer if necessary, then install the new ones. However, for users with Windows Vista computers, the process for doing this, as documented on the SpeedTouch download page is VERY IMPORTANT. Please read and understand the steps contained there before proceeding with the installation of the drivers you download.

SpeedTouch 330 Vista driver

exup

JUNIOR wrote: »

Hi all

Can anyone give me a little bit of advice regarding vista and the speedtouch 330 (usb)modem . Installed from from disc, pc is saying its connected but no web pages are loading . I run repair and it says that the cable is not plugged into the network adapter . This is a dial up connection:rolleyes:

any ideas folks

sorry just to calrify - do you mean that you are on dialup ? or that the error message says "This is a dial up connection" ?

JUNIOR

Hi donnie

Thanks for your quick reply , a quick question if i may. Would'nt the drivers be on the instal disc the isp has provided .

JUNIOR

exup

The connection is dial up,its the F/in laws pc he lost connection 2wks ago , contacted his isp support , they sent vista install disc to correct the problem , but no joy. i havent tried to update drivers yet ,will do 2nite .

Donnie

JUNIOR wrote: »

Hi donnie

Thanks for your quick reply , a quick question if i may. Would'nt the drivers be on the instal disc the isp has provided .

Not necessarily, as it may not include the Vista driver. So download, disconnect everything, uninstall old, re-boot, install new. Re-connect modem.

Donnie

JUNIOR wrote: »

exup

The connection is dial up,its the F/in laws pc he lost connection 2wks ago , contacted his isp support , they sent vista install disc to correct the problem , but no joy. i havent tried to update drivers yet ,will do 2nite .

ISP sent 'Vista Install Disc'?? Maybe that was the new driver? Possibly installed over the top of the old one, creating a conflict.

It's not Dial Up, but you do need to sign in using a username/password combination via the Speedtouch software interface.

JUNIOR

Hi Peeps

Still can't figure the what the problem is here:mad: dowloaded, uninstalled ,rebooted and installed the drivers , the moden is working ,green lights are flashing and connecting . shows in device manager as working,but still no tinternet

any ideas, please

Donnie

Which browser are you using?
Download and install Opera and try surfing with that browser.

JUNIOR

Hi Donnie

using IE , i will try opera, any ideas why this wont connect ?
Cant understand it , the modem was working fine 2wks ago

Donnie

One thing at at time.

IE set to Working Offline? Possible tweak required within Internet Options.

If no joy with Opera, we'll try a scan with Malwarebytes' AntiMalware. Download, run, update and Quick Scan.