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Tiscali abuseresponse

Has anyone else had an email from Tiscali abuseresponse telling them that a hacking/port scan originated from their IP address.
I find it very unlikley this could be the case as I have very sophisticated Antivirus, Encryption, Firewall systems in place. This has prompted me to examine my last invoice from Tiscali and I find that I am being charged for making 2 phone calls at the same time. I do not understand how this can be as I only have one telephone line. I also get problems with a lot of wrong number calls from time to time.
I have of course asked Tiscali to investigate but have not had a response so far.
I would like to know if any other Tiscali subscriber has had similar experiences.

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