Tiscali Payment Issue - where do I stand?

Charlie1375_2

I've been a Tiscali Customer since September 2008. I note from my Bank Account that they haven't collected any payments for my services. According to the Online Bill, there is an amount of £48.00 left uncollected.

I have emailed Tiscali's Billing Department and not received a reply yet.

I've checked the obvious things like is my Direct Debit set up correctly and this seems fine.

So where do I stand in terms of my contract with Tiscali if they carry on NOT deducting payments from my account.

Like alot of people today, I live on a tight budget. I'm concerned that if this continues, the amount owed will build to a figure that I can't afford and no doubt Tiscali will expect payment or terminate my services if I can't/don't pay.

In my letter to Tiscali I have explained all issues concerned. I've also set a limit of £100.00 with them at which I'm comfortable financially with if they fail to act.

Any help is appreicated.

Many thanks
Ian Arnold.

beverleyhills

While Tiscali provide a technology service they are not very good at managing it themselves.

Tiscali do put a stop on collecting Direct Debits from their end. If the customer doesn't notice they send out red letters demanding payment.

They will reply to your email probably within 5 days. They may give you a telephone number to use to sort it out. In my case it was a British call centre and it was sorted immediately by a long suffering operator.

Hope your user name isn't your real name

Charlie1375_2

Thanks for your help. Very much appreciated.

notbritishgas

Tiscali do bill in arrears, not in advance.
When I joined them over 2 years ago (yes and still with them!!) it took about 2 months before the first payment was taken.