Advice Needed: Ebay won't remove Negative. (please read)

Simon83

Hi,

We have nearly 700 feedbacks and all positive, but someone today left negative feedback.

I didn't understand why, there was no reason for it, so I called them and they realised their error, they had placed it on the wrong account.

They have followed the negative with the following

"rip off"
27-Oct-08 12:18

• Follow-up by ****** (27-Oct-08 14:19):
  
  wrong feedback,very good service.my appology

I called ebay to have this removed, and they say because of the strict rules, the only way they can remove this is if the buyer places the intended negative feedback on the correct account with the same scores etc.

I have contacted the buyer about this and await their reply.

Now what I think he's done is the person he intended to leave negative for he has given positive. So ebay say they wont be able to do anything if thats the case.


I don't understand how when it's in black and white that the customer has made a mistake, and this negative could damage our sales.

Are ebay aloud to leave this negative even if the customer says it's a mistake.

Just want some advise on this.

Thanks

Simon

StaffsSW

Try the new feedback revsion tool - buyers can amend their comments if they have been left in error.

http://www2.ebay.com/aw/core/200810241342122.html

http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ReviseFeedbackInitiate will take you to the correct page.

Simon83

Great, I have sent them the request.

What happens with this? can they amend this to positive? would this be removed as a negative?

Thanks for your help

StaffsSW

Not sure how it works mechanically, but there is an example of how it looks at the end in this thread - http://forums.moneysavingexpert.com/showthread.html?t=1246697

Simon83

So what happens with the request?

Do they get an e-mail, easy for them to follow?

notlongnow_2

I thought both buyer and seller could mutually remove a feedback comment??

Amba_Gambla

notlongnow wrote: »

I thought both buyer and seller could mutually remove a feedback comment??

I've just been trying to do that, but I don't think you can any more....

StaffsSW

The mutual withdrawal function was "withdrawn" back in May with the rest of the feedback changes - http://pages.ebay.co.uk/help/sell/feedback-faq.html