BT: Aligning bill and rental periods

ayers

Good Morning,

I have just received my BT Bill (which I pay quarterly) and noticed the quarterly rental is £14.45 higher. Under the heading, 'Aligning bill and rental periods', the bill also has the following word for word:

'Your current bill and rental period dates are different. This charge, for rental up to this bill date, will bring them in line in future. For detail see leaflet or call 0800 345 7306'.

Does anyone have more information on this?

Regards
Earl

MrsTinks

Hi ayers - I have moved your thread to the phones etc board where I think you will get a better response

Tine

topherxp

They have just slightly changed how they bill you your rental.

On your future bills, it will go back to charging you your standard quarterly/monthly rental.

bbdimitriu

But will they give back the money they took upfront?? If not, it doesn't sound fair to me :mad:

skint999

they will not charge for the period already billed

jonny2510

My 1 month by dd line rental went up to nearly £16 this month.

Seems to me an easy way for BT to get an extra fiver off everyone really. Not impressed at all.

jonny2510

topherxp wrote: »

On your future bills, it will go back to charging you your standard quarterly/monthly rental.

But what about the extra we paid this month. We'll never see it again, and in the meantime BT get loads of extra money. :mad:

(I suppose the month we leave BT we'll "sort of " get it back, but I think this charge (without any warning either ) is totally out of order.

Stompa

Bear in mind too that, unless you've opted for paperless billing, they've added £1.25 a month to the rental. Of course they don't actually mention that on the bill.