Glasses Buying Cost Cutting Plan Article Discussion Area

Steve_xx

So, are you saying that you were fully refunded and then given two fresh pairs of spectacles for free?

Nice of them to show you some "patients"!

squibbles

Steve_xx wrote: »

So, are you saying that you were fully refunded and then given two fresh pairs of spectacles for free?

Nice of them to show you some "patients"!

Thanks for being so kind as to point out my spelling error, many may have used it to belittle the writer in an attempt to show there assumed superiority.

However, if you read a little slower you'll see that I said that they refunded my postage. They fixed the problem by not sticking to the line that the high street optician did "nothing wrong with them" and actually replaced the lenses for free.

Steve_xx

squibbles wrote: »

Thanks for being so kind as to point out my spelling error, many may have used it to belittle the writer in an attempt to show there assumed superiority.

However, if you read a little slower you'll see that I said that they refunded my postage. They fixed the problem by not sticking to the line that the high street optician did "nothing wrong with them" and actually replaced the lenses for free.

Think nothing of it. Oh, and I think you meant their, not "there".

So, given that they did not acknowledge that there was a problem then you are suggesting that they simply changed the lenses and all was well?

squibbles

Damn ... Must get a proof reader! Oh wait ... you did not mean in the main message but in my reply? Oh, trap laid and sprung me -thinks! ... or maybe not

Their tests and the high street tests could find no fault with the glasses and they appeared to be as per the prescription.

However, to be, as they said, "on the safe side" they changed the lenses and when they arrived back with me they were perfect.

There were no charges other than what was originally agreed and they refunded my postage costs.

Steve_xx

squibbles wrote: »

Damn ... Must get a proof reader!

Their tests and the high street tests could find no fault with the glasses and they appeared to be as per the prescription.

However, to be, as they said, "on the safe side" they changed the lenses and when they arrived back with me they were perfect.

There were no charges other than what was originally agree and they refunded my postage costs.

It is difficult to understand how a simple change of lens to an unaltered prescription could make good what was initially wrong.

Your example highlights some of the difficulty that can be experienced when having an eye test in one place and the prescription made up in another. The prescription must have been correct since the online provider must make your spectacles to that prescription.

However, any high street optician who had prescribed and made up your prescripton for you would have changed your lenses if you were not getting on with them.

You saved some money in return for a bit of hassle. Only you can judge whether it was worthwhile and whether you would wish to do it again.

Surprisingly you had the problem with the distance glasses when generally these should have been reasonably straighforward. I would have expected that there is more likely to be an issue with a bi-focal lens bought in this way.

squibbles

It is difficult to understand what the problem was and why changing lenses solved it but, my eyes told me that the first pair were not right and now they don't, so I'm happy.

The "hassle" was the difference between sending through the post an chatting on-line or driving to town and then walking to specsavers and chatting in person.

The reality was that spex4less did not simply 'stick to their guns' and continue along the line that nothing was wrong whereas specsavers definitely gave me the impression that they would have

And again I agree re bifocal glasses, however, they're not a problem.

Steve_xx

squibbles wrote: »

It is difficult to understand what the problem was and why changing lenses solved it but, my eyes told me that the first pair were not right and now they don't, so I'm happy.

The "hassle" was the difference between sending through the post an chatting on-line or driving to town and then walking to specsavers and chatting in person.

The reality was that spex4less did not simply 'stick to their guns' and continue along the line that nothing was wrong whereas specsavers definitely gave me the impression that they would have

And again I agree re bifocal glasses, however, they're not a problem.

Your impression of Specsavers would generally be incorrect. Specsavers would have remade your spectacles for you, and if you were unable to get on with them after this they would normally offer you a full refund.

Some of your particular problem may have related to the fitting of the spectacles. And of course had you had them made on the high street then this would have included a fitting service. Naturally, this service is not available with online providers and of course it is part of the reason that the provision of spectacles costs less via this route.

squibbles

Steve_xx wrote: »

Your impression of Specsavers would generally be incorrect. Specsavers would have remade your spectacles for you, and if you were unable to get on with them after this they would normally offer you a full refund.

Some of your particular problem may have related to the fitting of the spectacles. And of course had you had them made on the high street then this would have included a fitting service. Naturally, this service is not available with online providers and of course it is part of the reason that the provision of spectacles costs less via this route.

Actually my impression of specsavers is good in general, but my impression in this instance was that, as they could see no problem, they would advise no particular action.

Spex4less could not see a problem either and also thought it may have been a fitting issue which is why they asked me to take the PD BUT, in any event, that appears not to have been the problem so, in this instance, fitting was irrelevant.

My point and the point of this post (apart from me being very happy with my experience) is that they live up to their 100% no quibbles guarantee and therefore no one can have anything to lose by using their service.

Having looked through this thread and others on a similar vein, I see that there are already many satisfied folks and also a number of people with an agenda against on-line opticians!

I would like to point out that I have no axe to grind and am not connected with any optician in any way.

Steve_xx

squibbles wrote: »

Actually my impression of specsavers is good in general, but my impression in this instance was that, as they could see no problem, they would advise no particular action.

Spex4less could not see a problem either and also thought it may have been a fitting issue which is why they asked me to take the PD BUT, in any event, that appears not to have been the problem so, in this instance, fitting was irrelevant.

My point and the point of this post (apart from me being very happy with my experience) is that they live up to their 100% no quibbles guarantee and therefore no one can have anything to lose by using their service.

Having looked through this thread and others on a similar vein, I see that there are already many satisfied folks and also a number of people with an agenda against on-line opticians!

I would like to point out that I have no axe to grind and am not connected with any optician in any way.

Yes I understand your points.

It is folly to suggest, as you have, that the fitting aspect is "irrelevant". You clearly are not grasping the importance of the fitting of your spectacles.

squibbles

Steve_xx wrote: »

Yes I understand your points.

It is folly to suggest, as you have, that the fitting aspect is "irrelevant". You clearly are not grasping the importance of the fitting of your spectacles.

Please read what I say correctly if you are going to claim that what is said is "folly" ... I do understand the importance of fitting, it has however, proved to be irrelevant in this instance.