probs with internet explorer. spyaxe

jockettuk

daughter logged on and got the message your computer is infected windows has detected spyware infection. further down it says click here to protect your computer from spyware. clicked on it and hey ho we got spyaxe didnt know anything abt it and she tried to down load it .. now when ever we log on to the net it comes up with the computer is infected wont let me open my home page from internet explorer goes into online security which isnt the online security im used to if i want info it also tells me that my private info is being collected by [email="W32.Sinnaka.A@mm"]W32.Sinnaka.A@mm[/email] and and then tells me to download spyaxe or sypytrooper. we tried all the antispyware programmes coming up with nothing to get rid of this all my antivirus cant find it. it only seems to be on internet explorer...

Anyone got any ideas please

Thanks

zacspeed_2

DL Spybot Search & Destroy (free), run it in safe mode That should solve your problem.

charlieheard

Does this only come up in internet explorer? If so, it sounds like a spoof ad trying to hijack your home page. Have a look in internet settings (or options from the Tools menu in internet explorer) and check your home page.

Which spyware programs did you use, BTW

mr_fishbulb

charlieheard wrote:

Does this only come up in internet explorer? If so, it sounds like a spoof ad trying to hijack your home page. Have a look in internet settings (or options from the Tools menu in internet explorer) and check your home page.

Which spyware programs did you use, BTW

A tip if you do find your home page is getting changed, use start page guard:
http://pjwalczak.com/spguard/index.php

jockettuk

charlieheard wrote:

Does this only come up in internet explorer? If so, it sounds like a spoof ad trying to hijack your home page. Have a look in internet settings (or options from the Tools menu in internet explorer) and check your home page.

Which spyware programs did you use, BTW

yes only on internet explorer.. every time i try to change back to my home page it just takes over again..

charlieheard

Can't help you with resetting your home page as I've never had a problem doing it, but I'm sure there are loads of people who will be able to on this forum.

You need some kind of security in place to stop it happening again. You didn't mention which anti-spyware you're using, but FWIW I run the MS Beta product, Winpatrol (free version) and SpyBot SD Resident all the time. Between them they've caught every attempt to hijack parts of my system, and asked me if I really wanted it to happen.

Never heard of Start Page Guard, but it looks to be a one-shot solution whereas the ones I've mentioned cover a lot of other things. Any more info, mr_fishbulb?

backflip

"Spyaxe is a anti-spyware program that is know to issue fake warnings on your computer in order to manipulate you into buying its full commercial version. If you are infected with this program you may receive warnings in your task bar that appear to be from Microsoft Security Center stating that you are infected with spyware and to run its special anti-spyware tool. This tool turns out to be the commercial version of Spyaxe. These warnings are fake and are a goad to have you buy the commercial version of this
software."
Go to http://www.bleepingcomputer.com/forums/topic36868.html and follow the removal instructions.

jockettuk

mr_fishbulb wrote:

A tip if you do find your home page is getting changed, use start page guard:
http://pjwalczak.com/spguard/index.php

this helped with the home page thanks

jockettuk

backflip wrote:

"Spyaxe is a anti-spyware program that is know to issue fake warnings on your computer in order to manipulate you into buying its full commercial version. If you are infected with this program you may receive warnings in your task bar that appear to be from Microsoft Security Center stating that you are infected with spyware and to run its special anti-spyware tool. This tool turns out to be the commercial version of Spyaxe. These warnings are fake and are a goad to have you buy the commercial version of this
software."
Go to http://www.bleepingcomputer.com/forums/topic36868.html and follow the removal instructions.

cant access this at the moment will try again later thanks and yes had sussed out that sypaxe was trying to get me to buy there software .. every time i delete it and uninstall it from my system it keeps popping back in and doing my head in so i wouldnt buy it anyway..

jockettuk

backflip wrote:

"Spyaxe is a anti-spyware program that is know to issue fake warnings on your computer in order to manipulate you into buying its full commercial version. If you are infected with this program you may receive warnings in your task bar that appear to be from Microsoft Security Center stating that you are infected with spyware and to run its special anti-spyware tool. This tool turns out to be the commercial version of Spyaxe. These warnings are fake and are a goad to have you buy the commercial version of this
software."
Go to http://www.bleepingcomputer.com/forums/topic36868.html and follow the removal instructions.

tried this but when i need to delete the files i have to register with them or buy there product.. am i doing something i shouldnt be need to get this off my pc soon as its driving me nuts

backflip

I only know what the site advises, basically download the removal tool (smitrem.exe) run it, reboot in safe mode (F8 probably), open the smitrem folder and click on RunThis.bat and then follow all the prompts.