Virgin Media Dispute

normanmark

bstack wrote: »

Virgin have already confirmed, from a note on their system, that they were aware the call ended before I got through, and that they were aware of the nature of my call. Having worked in these type of centres myself, I know that standard practice is to try to call the customer back (Virgin have conf'd they did not attempt this) or to email the relevant dept with the info so that they can confirm this.

I wouldn;t have received a letter becaue, as I originally advised, I'd moved house, therefore the service was of no use.

Regardless of this, I am due to speak to them tomorrow and will advise of the outcome.

You didn't recieve the letter because you didnt cancel the service, thats why.

PaulK_3

bstack wrote: »

Virgin have already confirmed, from a note on their system, that they were aware the call ended before I got through, and that they were aware of the nature of my call. Having worked in these type of centres myself, I know that standard practice is to try to call the customer back (Virgin have conf'd they did not attempt this) or to email the relevant dept with the info so that they can confirm this.

Actually no it's not standard procedure to make outbound calls in many call centers. Some centers are inbound only, some do not even have the facility to make outbound calls, the onus is on the customer to make contact, complete the required request and then for it to be confirmed by letter through the automated systems in use that send out the "Sorry you are leaving us" documentation.