silentnight memory foam matress

Tim_Deegan

How long had you had the mattress before you complained?

I'm sure there is someone on here who knows more about the trading laws around this. But I know they say they can't take it back once opened, but I'm not so sure they can actually say that.

This mattress had already been mentioned previously in another thread.

kitekat

Yet their t&cs say it has a 5yr guarantee,bit of a contradiction.I would return it under the 5yr warranty as its not fit for purpose.

hollydays

..the purpose of it,is that you can lie on it-you can, so it's fit for purpose.

kitekat

Its not fit for purpose as it dosent give the support the op thought it would.

hollydays

no,thats not the definition of fit for purpose.

kitekat

So what is the definition then and why has the item got a 5yr warranty if you cannot use it.

hollydays

She didnt say she couldn't use it-she said it did not suit her.

kitekat

She cannot use it cos its too soft so product is no use to her.

hollydays

She can use it,but she thinks its uncomfortably soft-thats personal preference.

sweetnskint

thanks replies again!i can use it (so its not unusable or faulty). had i tried first (not open instore) i would not have bought!silent night not bothered, neither is the store as been over 12 weeks now.