refund on unused rail tickets

raysugar

i purchased a off-peak week-end return ticket yesterday i was waiting for my train and got a phone call urgently requiring me to return home and abort my journey , is the anyway i can get a refund on the tickets

SweetPea73

no, there is no way you can prove you didnt do the journey, you should have gone back to where to bought the tickets and explained on the same day, they might have refunded you .

sorry

robt_2

raysugar wrote: »

i purchased a off-peak week-end return ticket yesterday i was waiting for my train and got a phone call urgently requiring me to return home and abort my journey , is the anyway i can get a refund on the tickets

Not really - it was a ticket to be used on that day, and that day has now passed. Can you imagine the kind of fraud that would go on if they would refund it?

AMMAMM

You can usually have a refund, check the terms and conditions of your ticket: http://www.eastmidlands.trainsfares.co.uk/Buy_Tickets/Matrix/display_ticket_terms.asp?ticket_type=SVR&routing_code=00000

You should get the value of the ticket minus an admin fee of £10.

Altarf

SweetPea73 wrote: »

no, there is no way you can prove you didnt do the journey

robt wrote: »

Not really - it was a ticket to be used on that day, and that day has now passed. Can you imagine the kind of fraud that would go on if they would refund it?

It always amuses me when people give an answer which is totally wrong. The correct answer is contained in condition 26(b) of the National Rail Conditions of Carriage and is a refund less a fee which won't exceed £10 -

26. Refunds on tickets which have not been used
If you decide not to use a ticket (other than a Season Ticket - see Condition 36) to make all or part of your intended journey, then:
(a) if the train you intended to use is cancelled, delayed or your reservation will not be honoured, you decide not to travel and at that time you return the unused ticket to any ticket office, the Train Company responsible for that ticket office will, if it is in a position to do so, give you an immediate full refund as shown in Condition 27;
(b) if paragraph (a) does not apply and the ticket has been bought from a Train Company’s ticket office (or a self-service machine) and you return your ticket at any Train Company’s ticket office no later than 28 days after the expiry of the ticket’s validity, you will receive a refund (subject to the notes below); or
(c) if paragraph (a) does not apply, the ticket has been bought from a Train Company’s telesales office or a Train Company’s internet website and you return the ticket to an address notified by that Train Company no later than 28 days after the expiry of the ticket’s validity, you will receive a refund (subject to the notes below); or
(d) if paragraph (a) does not apply and the ticket has been bought from a travel agent, if you return the ticket to that agent no later than 28 days after the expiry of the ticket’s validity, you will receive a refund (subject to the notes below).
Notes:
(i) The amount of the refund will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.
(ii) In the case of a refund made under (b), (c), or (d) above, you may have to pay a reasonable administrative charge (not exceeding £10).
(iii) Your right to receive a refund of all or part of the price paid may be restricted in the case of some types of reduced and discounted fare tickets, for example, those with an advance purchase requirement. These rights are set out in the notices and other publications of the relevant Train Companies.
(iv) In the case of a refund under (b), (c), or (d) above, you will not receive an immediate refund but your refund application will be processed as soon as reasonably practicable.
(v) In the case of an Electronic Ticket, the refund process may require you to allow the person making the refund to delete the stored ticket data or to demonstrate to that person that you have done so in accordance with the conditions of that ticket.

robt_2

Altarf wrote: »

It always amuses me when people give an answer which is totally wrong. The correct answer is contained in condition 26(b) of the National Rail Conditions of Carriage and is a refund less a fee which won't exceed £10 -

I could probably recite the NCOC off by heart, but it does not make my answer wrong. What is meant to happen and what does happen are very different things.

Also, particular attention to :-

The amount of the refund will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.

In this case, the post was made the day after the outbound ticket was valid for travel. People can draw their own conclusions from that.

silvercar

you could always sell on the return part, assuming that its validity hasn't expired.

ticketcollector

silvercar wrote: »

you could always sell on the return part, assuming that its validity hasn't expired.

Tickets are not transferable, and if caught you will likely find yourself facing a Penalty Fare or worse.

KeithP

ticketcollector wrote: »

Tickets are not transferable, and if caught you will likely find yourself facing a Penalty Fare or worse.

But its nigh on impossible to get caught, isn't it? Unless of course you are silly enough to hawk it in front of a railway official.

Altarf

robt wrote: »

I could probably recite the NCOC off by heart, but it does not make my answer wrong. What is meant to happen and what does happen are very different things.

So from your obvious knowledge of the subject, are the TOCs ignoring the NCOCs or just incompetent in processing claims?

Either way it would still mean that your statement that the OP was not entitled to a refund was wrong. Unless you were suggesting that the OP was being fraudulent with their claim?

robt wrote: »

In this case, the post was made the day after the outbound ticket was valid for travel. People can draw their own conclusions from that.

Correct, people can. They can draw the conclusion that the NCOC allow claims for unused tickets to be made up to 28 days after the expiry of the tickets validity. The TOCs obviously do not believe such claims to be inherently fraudlent, otherwise why would they have such a condition in the NCOC?

robt wrote: »

The amount of the refund will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.

You are reading into the conditions an interpretation that is not intended and not required. If the ticket is not unused, then there is no need to get to note (i), as there can be no claim under condition 26. Note (i) is to draw attention to circumstances when although part of the ticket may be unused that there may be no value left in the unused part. For example the cost of the part of the journey undertaken is greater than the cost of the ticket.

emmalouise88

can someone help me please?? i had an annual ticket with a rail company and cashed it in early, i was informed i would get my refund of over £2000 within 28 days. 48 days later and 3 complaint letters written I have only just been refunded, is there a regulated company I can take this complaint to??