Orange contract phones charging for 0800

worldwheeler

I have just found out that my Orange phone contract is now charging for 0800 numbers. I phoned customer service and they said that I could not revise the 12mth contract and I was tied in to remain till next September. They also said I was the only customer to complain. Is this the end of 1899 or 18866 mobile over-ride? Anyone got any advice?

Stabilo

worldwheeler wrote:

I have just found out that my Orange phone contract is now charging for 0800 numbers. I phoned customer service and they said that I could not revise the 12mth contract and I was tied in to remain till next September. They also said I was the only customer to complain. Is this the end of 1899 or 18866 mobile over-ride? Anyone got any advice?

They told you lies, plenty of customers have complained. No it's not the end of 1899.

See http://forums.moneysavingexpert.com/showthread.html?t=118581

Steve_xx

Yes this is the case. There's a lengthy thread on here about this. Some people have managed to get Orange to defer this on their contracts for one year.

http://forums.moneysavingexpert.com/showthread.html?t=118581

worldwheeler

worldwheeler wrote:

I have just found out that my Orange phone contract is now charging for 0800 numbers. I phoned customer service and they said that I could not revise the 12mth contract and I was tied in to remain till next September. They also said I was the only customer to complain. Is this the end of 1899 or 18866 mobile over-ride? Anyone got any advice?

I have just got through to account closures at Orange and requested the freephone bundle to be added after telling them that I wanted to cancel my contract. they were well versed in trying to baffle you with quotes from the T&C's but when told that the only selling advantage Orange had over its competitors was the free 0800 numbers and it was this fact that influenced my desicion to buy Orange. I was told the freephone bundle will be added to my account for another 12 months.

Huib_2

Dear Forum Members,

I have just had a callback from the Executive Office of Orange confirming:

1. that an 0800 freephone bundle has been added to my account for 12 months

2. that I am receiving a credit note for £ 170.- for calls made to freephone numbers whilst travelling/roaming in the USA, Canada and France.

Thanks & compliments to Rhysw who posted the email addresses in this forum (sanjiv.ahuja@orange.co.uk and executive.office@orange.co.uk) and all the other contributors in this thread, as it helped me greatly to formulate my e-mail to Orange.

http://forums.moneysavingexpert.com/showthread.html?t=118581&page=5&pp=10

My compliments to the Moneysavingexpert forum. It is very effective.

By the way, does anybody know already whether the 0808 numbers that 1899, 18866 and 18185 use are included in the Orange freephone bundle ? I know they used to be but are they in the future ? The Executive Office itself did not know whether they were covered.

Huib

Stabilo

Huib wrote:

By the way, does anybody know already whether the 0808 numbers that 1899, 18866 and 18185 use are included in the Orange freephone bundle ? I know they used to be but are they in the future ? The Executive Office itself did not know whether they were covered.

Huib

Yes they are.

Huib_2

Thanks Stabilo !

rooney_2

so also are the Swiftnet mobile overide ones:

http://www.contactnumbers.com/mobile-override.php

Steve_xx

rooney wrote:

so also are the Swiftnet mobile overide ones:

http://www.contactnumbers.com/mobile-override.php

Any number starting 0800 or 0808 will be included in the bundle.

joepublican

Steve_xx wrote:

Any number starting 0800 or 0808 will be included in the bundle.

And 0500. :xmassign:

Steve_xx

joepublican wrote:

And 0500. :xmassign:

Yes, and 0500.

Though 0500, which was originally assigned to Mercury, will be phased out as a freephone number. No new 0500 numbers in the freephone range are likely to be assigned.