P.O Special Delivery £6.95 up to 2kg. £19 +2kg

freeonline

I went to my nearest P.O to send my parcel by Special Delivery.
It weighed 2.100 kg (Is it 2 and 1 gram or 2 and 10 gram?) according to their scales. and they told me it costs £19. I was shocked.
I had to send it this way because i was stating S.D as the method of delivery.
I thought for a moment to come back home and contact the buyer and negociate the delivery issue with him.
No way to pay the £19.

Then I decided to go to the next P.O and send it with an alternative way whatever the consequences are.

I asked for the fastest and secure way and I was told the Special Delivery.
I said o.k if it is £19 then I will send it by first class recorded and that's it.

To my surprise, the lovely girl told me it will cost me £6.95 by S.D.
A big relief.
I went back to the first P.O angry and asked for explanation.
He told me that my parcel weighed more than 2kg and he is following the rules. You paid £6.95 because they weighed it below or= 2kg because may be they have different scales.
I said you're telling me If it's less or = 2kg =£6.95 and if it's just 1g above the 2kg =£19.
He said that is the rules.
I said it was on the 2kg line .........etc.
I didn't believe him until i checked online.
The 2 P.O weghed it differently. A difference of 10g i think
The first applied the 2-10kg price =£19
The second the up to 2kg=£6.95
1g saves you £12.

You call that logic or madness?

nightswimmer

freeonline wrote:

It weighed 2.100 kg (Is it 2 and 1 gram or 2 and 10 gram?)

2kg and 100g

You call that logic or madness?

Amazing. You would think their scales would be standardised. Fingers crossed, the scales at the sorting office, match the scales at the PO you used.

OllieLong

Its a bit of a steep increase and they should put in more steps for like up to 2kg, 2kg-5kg, 5kg-8kg etc. or something like that.

apprentice_tycoon

The way to avoid this is to get some really good kitchen scales at home, that way you can pack up to the weight limit and re-adjust if it goes a tad over.

This is critical with overseas orders where the 2 kilo Royal Mail weight limit is the absolute limit - if it's just 10 grams overweight to say, the USA it goes from £20.35 (royal mail airmail) to a wacking £33.50 (parcel force international) just for the weight of no more than a hens egg.

2 ways to help - choose your box really carefully, 2 boxes could look to be around the same size but one may be just a smidge lighter than the other. Also if you are certain that you've wrapped the parcel really well, the box is the best you can get and you need to saving a little weight then trim the side flaps of the box lid and base down by half, this can save you around 10 -20 grams, tape up well.

Secondly, if your item comes in 2 parts you can send them in 2 boxes, this isn't really recommended without the buyers agreement because if one box goes missing there will be a situation with there being say, a casserole in one box and the lid who knows where.

Hintza

The other thing to remember to courier it will cost around £10+/- thats how I send items over 2Kg.

freeonline

Thank you all for the replies.

Do you think R.M will contact me to say we're sorry we can't deliver your item .........etc. !!!
I don't think they gonna weigh it again at the S.O and even if they do so what?
I think all P.O use the same typical scales (I don't know why they don't upgrade it to a digital one)

I didn't see the scales at the second P.O because it was on the floor(the one for heavy items).
So my guess is because was on the floor the reading(lokking at it from one angle to another) was different from the first P.O which was on a table in the corner!

amazing yes but illogical for R.M this mad system.

"Its a bit of a steep increase and they should put in more steps for like up to 2kg, 2kg-5kg, 5kg-8kg etc. or something like that"
They don't have someone like you to show them the logic.



To be honest I'm not a regular seller and this was my first ever item for sale so no idea about scales, R.M, Ebay, Paypal, packaging and all this headache.

Now i have real problem with Paypal. My old account is limited. They asked me for a series of steps to follow, a lot of info and personal data if i want to restore it and have access to it again which i refused.
I asked them to close it. I was told first i have to restore it then i can close it.

I opened a new account with my Debit Card this time.

I was paid through paypal, i had to upgrade to Premier account to accept the payment (I lost about £9 between Ebay and Paypal fees, disaster).
My problem now that i can't transfeer the fund to my bank account
"That bank account is already assigned to another PayPal account (my old account). For security purposes, each bank account may only be assigned to one PayPal account. Please use a different bank account" i don't have another bank account.

Paypal realy gets on my nerve and makes me mad and powerless.
I realy lost my nerve when i was emailing them regarding this issue and became very aggressive.
I follow my logic not their stupid and nonesense rules and i'm not restoring my old account.

What can one do?

scottieh55

In my experience avoid Post Offices without digital scales as it can be costly.

The person behind the counter only has to stand at a slight angle and your item can fall into the wrong category.

I send small items to USA and under 20g is 68p but go just 1g over and they want well over £1.

nightswimmer

freeonline wrote:

Do you think R.M will contact me to say we're sorry we can't deliver your item .........etc. !!!
I don't think they gonna weigh it again at the S.O and even if they do so what?

I don't know if it was on this MB, or a different one, but I seem to remember a post from someone a week or so ago who had to pay extra postage on a package, even though it had been weighed at the P.O. and had one of their printed label stamp thingies [1] on it.

I can't help with your PayPal probs (hopefully someone else can) but I'm sorry to hear you are having problems with them.


[1] That's the technical term for it, I'll have you know. )

deanos

I cant see how you can be asked to pay more when its been sent from a PO with a printed label, if it had just stamps on it then fair enough

quoia

freeonline wrote:

Now i have real problem with Paypal. My old account is limited. They asked me for a series of steps to follow, a lot of info and personal data if i want to restore it and have access to it again which i refused.
I asked them to close it. I was told first i have to restore it then i can close it.

I opened a new account with my Debit Card this time.

I was paid through paypal, i had to upgrade to Premier account to accept the payment (I lost about £9 between Ebay and Paypal fees, disaster).
My problem now that i can't transfeer the fund to my bank account
"That bank account is already assigned to another PayPal account (my old account). For security purposes, each bank account may only be assigned to one PayPal account. Please use a different bank account" i don't have another bank account.

Paypal realy gets on my nerve and makes me mad and powerless.
I realy lost my nerve when i was emailing them regarding this issue and became very aggressive.
I follow my logic not their stupid and nonesense rules and i'm not restoring my old account.

What can one do?

Well why did you make Paypal a payment method ?
You are the seller - you set the rules.

If you hadn't specified Paypal then you wouldn't have been paid this way.
You could have stated bank draft (if very expensive item), personal cheque, postal orders or direct bank transfer (which is what I always try to use)
The bank transfer is the quickest, safest and cheapest method of all of them.

As for money now in your new paypal account ...
.. open up a new bank account
.. use the money to buy things on Ebay


As for "I follow my logic not their stupid and nonesense rules "

If you don't like the rules DON'T JOIN THE CLUB !

freeonline

scottieh55 wrote:

In my experience avoid Post Offices without digital scales as it can be costly.

The person behind the counter only has to stand at a slight angle and your item can fall into the wrong category.

I send small items to USA and under 20g is 68p but go just 1g over and they want well over £1.

And if there's none around ?
and none at home
you're lucky if you find one in your area with digital .
I argued with him the angle issue because he was in the opposite angle but nah.

nightswimmer wrote:

I don't know if it was on this MB, or a different one, but I seem to remember a post from someone a week or so ago who had to pay extra postage on a package, even though it had been weighed at the P.O. and had one of their printed label stamp thingies [1] on it.

Sure it wasn't me. This is the reasonable answer to your comment:

deanos wrote:

I cant see how you can be asked to pay more when its been sent from a PO with a printed label, if it had just stamps on it then fair enough

On the other hand if the R.M logic is £6.95 up to 2kg& £19 2-10kg then What you said it doesn't surprise me at all.

I checked online the delivery status and it says" We have received your item and expect to deliver it before the guaranteed time"

quoia wrote:

Well why did you make Paypal a payment method ?
You are the seller - you set the rules.

If you hadn't specified Paypal then you wouldn't have been paid this way.
You could have stated bank draft (if very expensive item), personal cheque, postal orders or direct bank transfer (which is what I always try to use)
The bank transfer is the quickest, safest and cheapest method of all of them.

As for money now in your new paypal account ...
.. open up a new bank account
.. use the money to buy things on Ebay


As for "I follow my logic not their stupid and nonesense rules "

If you don't like the rules DON'T JOIN THE CLUB !

I said I'm a novice, No idea about ebay, paypal ..... how all this work?
I use my paypal account mainly to buy item on ebay, this is my favourite method as a buyer because it's fast and secure and i don't trust paying by cheques or bank transfeer.
I lost about £600 paying (not having at that time credit card) by bank transfeer, Company went bust.
As a buyer I ignore items which doesn't accept credit cards or paypal.
I don't pay by cheques or bank transfeers. I had enough of scams and ripp off.
So I thought a cheque is not secure and nobody will pay me by bank transfeer taking in consideration what ebay itself says about paying by B.Transfeer.

I didn't know or remember that my bank account is registered with my old paypal account and i can't use it again.
Once i received the buyer's payment they asked me to upgrade my account to premier and add a bank account to withdraw the money.
I didn't thought about all this in advance.

And as for joining the club, I don't think there is any mention of the steps they asked me to follow in the T&Cs that i agreed.

It's far more easier to understand and accept the logic of the 10 binary than to understand and accept what paypal asked me to do and the logic behind it.

Any way I'm learning from my mistakes and from advices of this community.

From now on if i sell something I'll make a special discount to anyone is willing
to pay me by Bank Transfeer.
As a seller I will be delighted receiving money this way.
But who dares?