Sky

tisha

Only just signed up to sky already have problems, they have my wrong bank details, then when i asked about the package i ordered from them ie telly phone and broadband she said i didn't request broadband, my phone line comes back on with bt on the 27th of this month so i was expecting to set up my broadband on this day if i had the modem, now she says i have to wait a week for my bt line to run before i can have broadband, what a load of balderdash, i am changing from virgin my bills seem to have soared with them and they said i have to pay for my 0207 and 0208 numbers they were charging me 8 per month plus calls, any one else irrate at the moment with sky, i have e-mailed them i will see if they reply their customer services could do with some people training, wish i had stayed with virgin who are offering me untold amount of extras,

penrhyn

Sky cannot provide you with broadband until you have an active BT line. You would have to supply Sky with the phone number for them to arrange for BT to connect you to Sky's broadband service. Have you checked which broadband product you are hoping to get Connect/Basic/Mid or Max?
In essense have Sky an LLU presence at your telephone exchange?

BexTech

0208 and 0207 numbers? I'm sure you mean 020.

020 is the code for the whole of London. 7 and 8 are part of the local number.

As above you need a BT line before you can get ADSL broadband, Sky broadband is run over the BT landline - how are they to provide a service before you have the landline in place? It is exactly the same as other providers.

Same way you can't spend on a Visa credit card until you have it in your possession.

Let's hope any letter or email you send to them is better constructed, your post was difficult to read.