Warning - Re: Onthebeach.com

Grabbit_2

They are trying the same thing on with me and in addition to putting in £90 baggage fees without asking, have also added in £120 of booking fees that were not in the terms of booking.
A call to consumer direct reveals that they are falling foul of the Supply of Goods and Services Act 1982 and are liable for damages, compensation etc.
Whatever you do don't look at this page http://forum.holidaywatchdog.com/Travel-Agents-and-Tour-Operators-HW-Forum-4.
It reveals that they are the TOP company being complained about not by a small margin but by a whopping factor of 22 times more complaints than most companies.

SwissLe

Let me get this right - you went online, selected a flight, chose a holiday, it told you the final price, you entered your credit card details and then as soon as you pressed submit it then said 'we've added £30ppppb, thanks'?

I can't see how they can get away with confirming one price and then only once you have confirmed and paid increasing it? Do you know what airline you are flying with?

photome

Most times i would agree that you should read t and c before booking, but this seems a blatant case of misselling. IMO the cost of baggage should have been highlited before confirmation

Grabbit_2

SwissLe wrote: »

Let me get this right - you went online, selected a flight, chose a holiday, it told you the final price, you entered your credit card details and then as soon as you pressed submit it then said 'we've added £30ppppb, thanks'?

I can't see how they can get away with confirming one price and then only once you have confirmed and paid increasing it? Do you know what airline you are flying with?

got it in one. AFTER pressing the BOOK button with a final price in it, they piled on £90 for bags plus another £120 for booking charges that are neither advertised in the booking screen or terms of business. Then they send a receipt for accomodation that is less than I booked it for.
Net result - booked for £600, charged £700
I have already used the word fraud when speaking to my credit card company.

M4RKM

SwissLe wrote: »

Let me get this right - you went online, selected a flight, chose a holiday, it told you the final price, you entered your credit card details and then as soon as you pressed submit it then said 'we've added £30ppppb, thanks'?

I can't see how they can get away with confirming one price and then only once you have confirmed and paid increasing it? Do you know what airline you are flying with?

no.. they didn't..

they selected a flight, holiday, told you the final price, the OP didn't read the Ts&Cs, booked it, and then it said..

WOULD YOU LIKE TO ADD, £30ppppb for your luggage?

yes, it is wrong.. it should be an option before you actually book the holiday... it should not come after completing the booking...

maybe report to trading standards and tell them to sort out their stupid website, because even though i'm one of these people that read ts&cs, i know a lot of people don't, and assume a lot of things..

maybe bring back the flashing letters on websites, or scrolling text...

M

Grabbit_2

markymoo wrote: »

no.. they didn't..

Try it yourself and you too will see that these charges are NOT specified in sufficient detail in their T&C's. If they were everyone would run away.
And yes I did read them first.

delwynshd

in reference to the comment above made by mystic trev, all airlines apart from thomas cook now charge for baggage, thomas cook give you 15 kilos but you have to purchase and extra 5 kilos to give you full allowance of 20kgs at 15pp. all low cost airlines do now charge for bags fact!

the costs can range from 12pp to 25pp, ryanair will charge for instance 25pp for 1 hold bag and airport check in. I do understand that if onthebeach isnt informing customers of this until the holiday is booked this is wrong.

What airlines do you know of trev that include baggage in the cost apart from thomas cook. ie charter airlines and low cost??????

lesley1960

We went to Madeira a few weeks ago the holiday was booked through Expedia months ago , flying with Easyjet.
When we checked in at departure we were told we had to pay for hold baggage ( new charge bought in after we and booked and paid ) , ok so off i went and paid for it

On the return we went to check in and I was told we hadnt paid for hold baggage ......feeling very smug I said I have here's my receipt .....oh no was the reply that was only for the outward journey !! !!!!!!? ..........do people normally leave their clothes behind?

Silly_Cow

delwynsholidaydeals wrote: »

in reference to the comment above made by mystic trev, all airlines apart from thomas cook now charge for baggage, thomas cook give you 15 kilos but you have to purchase and extra 5 kilos to give you full allowance of 20kgs at 15pp. all low cost airlines do now charge for bags fact!

...

What airlines do you know of trev that include baggage in the cost apart from thomas cook. ie charter airlines and low cost??????

Del, there are many, many airlines other than low cost and charter airlines. Fact. My guess is that mystic_trev was talking about them as you didn't specify them earlier, you said " all the airlines are now charging for baggage, it is standard." :rolleyes:

photome

delwynsholidaydeals wrote: »

in reference to the comment above made by mystic trev, all airlines apart from thomas cook now charge for baggage, thomas cook give you 15 kilos but you have to purchase and extra 5 kilos to give you full allowance of 20kgs at 15pp. all low cost airlines do now charge for bags fact!

the costs can range from 12pp to 25pp, ryanair will charge for instance 25pp for 1 hold bag and airport check in. I do understand that if onthebeach isnt informing customers of this until the holiday is booked this is wrong.

What airlines do you know of trev that include baggage in the cost apart from thomas cook. ie charter airlines and low cost??????

Do you mean all airlines or all low cost airlines as your first sentence states "all airlines" which of course is not the case!