What is a decent upgrade?

shell820810

Am on £35 12 month contract with O2 carphone warehouse. Would quite like a new phone as I am starting to have problems with my current one.

They have offered £25 pm for 200mins & 100 txts on 18 mth contract, and a Samsung Tocco. I dont think this is particularly great offer? What do you think. What could I push them for?

nickmack

shell820810 wrote: »

They have offered £25 pm for 200mins & 100 txts on 18 mth contract, and a Samsung Tocco. I dont think this is particularly great offer? What do you think. What could I push them for?

Doesn't sound particularly great, but if you're considering a £25 tariff, you're not going to get an expensive phone for free and a great contract.

Do you actually want a Tocco?

Is the amount of mins/texts they're offering enough?

You can get 200 mins/Unlimited Texts on Orange Dolphin £25 with a free Tocco with Mobile Express or Dial a Phone.

With mobiles.co.uk (which CPW now owns) you can get 200 mins/200 texts on O2 with a free Tocco plus 9 months 1/2 price or £1.99 for 5 months or £30 Auto Cashback.

If you've been talking to upgrades, I suggest you go through to retentions (customer loyalty), they should be able to offer you a better deal.

davetrousers

nickmack wrote: »

If you've been talking to upgrades, I suggest you go through to retentions (customer loyalty), they should be able to offer you a better deal.

Agreed, threaten to leave "Well I've seen this deal with XYZ, for X minutes and Y texts with this very nice handset, and I can only get the .......... with you, so I would like to leave please".

I usually have the relevant websites in front of me at the time.

shell820810

nickmack wrote: »

Doesn't sound particularly great, but if you're considering a £25 tariff, you're not going to get an expensive phone for free and a great contract.

Do you actually want a Tocco?
Not necessarily a Tocco but have a G600 at the minute and dont want to downgrade

Is the amount of mins/texts they're offering enough?
Yes this is enough.


You can get 200 mins/Unlimited Texts on Orange Dolphin £25 with a free Tocco with Mobile Express or Dial a Phone.
Cant get reception on Orange where I live


With mobiles.co.uk (which CPW now owns) you can get 200 mins/200 texts on O2 with a free Tocco plus 9 months 1/2 price or £1.99 for 5 months or £30 Auto Cashback.
Will have a look at this

If you've been talking to upgrades, I suggest you go through to retentions (customer loyalty), they should be able to offer you a better deal.

What is a reasonable demand?

Thanks for your help!

davetrousers

shell820810 wrote: »

What is a reasonable demand?

In my opinion it is reasonable for an existing customer to get what is offered to new customers. Hence, have a look at offers with other operators and quote one you like the look of to the person whom you are telling you would like to leave.

nickmack

davetrousers wrote: »

In my opinion it is reasonable for an existing customer to get what is offered to new customers. Hence, have a look at offers with other operators and quote one you like the look of to the person whom you are telling you would like to leave.

I would say at least as good as a new customer deal if staying on the same or moving to a higher tariff , although this doesn't always happen as networks aren't quite as keen on retaining as they have been in the past.

In this case the OP is going down £10/month in their basic tariff. The £25/month is the only guaranteed income the network is going to get, so they base their calculations on this.

nickmack

shell820810 wrote: »

Not necessarily a Tocco but have a G600 at the minute and dont want to downgrade

Cant get reception on Orange where I live

You really need to decide what phone you do want and then go back to retentions armed with the best deal for them to match/better.

Probably best not to mention you can't get Orange reception at your house as this will strike out any Orange comparisons you can hit them with.

shell820810

Can get this phone

Samsung i8510 Clearance 8GB for 9.99 on £25pm for 200mins/200txts on O2.

Seems a really nice phone, and very new:

What do you think of clearance phones?

Thanks

nickmack

shell820810 wrote: »

Samsung i8510 Clearance 8GB for 9.99 on £25pm for 200mins/200txts on O2.

Seems a really nice phone, and very new:

What do you think of clearance phones?

IMO, the Samsung i8510 is the best overall phone you can get at the moment.

You shouldn't have a problem with a clearance phone of this model, as it's so new. It's probably an ex-demo, or returned for a genuine reason.

That sounds like a reasonable deal considering CPW have this exclusively and it's only available on O2 and Orange at the moment.

dannii_dannii

hi,

im due for an upgrade and i really want the new samsung omnia. i can get it on a tariff of £40 a month with 500 minutes and 400 texts. do you think i could get a better deal?

nickmack

dannii_dannii wrote: »

im due for an upgrade and i really want the new samsung omnia. i can get it on a tariff of £40 a month with 500 minutes and 400 texts. do you think i could get a better deal?

Free Samsung i900 8Gb Omnia on Orange.

600 mins, Unlimited Texts on an 18 month Dolphin £35 tariff. At MobileExpress or Mobiles2yourdoor.