please somebody - HELP ME...

Rini_3

A while ago I phoned Orange to get a MAC number so that I could change suppliers. I was told by the nice man at cancellations - that because I had been such a good customer for so long they would give me a special deal. Bells and whistles... Nice! so I stayed. Then I started getting charged for the inclusive calls I made from the second line. Spoke to Orange and basically they say tough - i.e. they will not honour the contract.... What can I do? PS this is the first time I've come on here - so excuse anything I have done wrong.

Riini

HelzBelz

Do you have anything in writing from Orange re the special deal?

js76athome

How long ago was it, because you may be entitled to cancel the contract under the distance selling regulations - do a google search for distance selling regulations.

Could also spout about the Sales of Goods Act and misrepresentation, they usually back off them. Also, try the citizens advice bureau.

Rini_3

HelzBelz wrote: »

Do you have anything in writing from Orange re the special deal?

Thanks for the reply..

Yip... I copied the letter to them. Still hit a brick wall...

Regards

Rini

Rini_3

js76athome wrote: »

How long ago was it, because you may be entitled to cancel the contract under the distance selling regulations - do a google search for distance selling regulations.

Could also spout about the Sales of Goods Act and misrepresentation, they usually back off them. Also, try the citizens advice bureau.

Hi - thanks for this... I don't realy want to cancel the contract - I just want what was promised to me... does that make sence? I'll try Goods Act and misrepresentation... Want to get them now!!!

Regards

Rini_3

me again. Arggggg.... still no luck. Basically - even though I have it in writting they are not going to do it....