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Virgin Broadband connection problems
Comments
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They had me connecting and disconnecting for nearly an hour yesterday, they also told me it was because I am running Vista (which I am not).
The one thing that has always irritated me about Virgin is that they always blame the user equipment, they never ever say 'hey we have a problem' until it gets into about day 3.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Whenever ive phoned them. I dial 151 through my virgin phone. Goto broadband, and when the operator asks i simly tell him/her that ALL I want to know is, is there a problem with my line or area?
Ive had an instant answer everytime:idea:0 -
If you ring 0800 561 0061 it will tell you if there is any problems in your area - well it is meant to... yesterday the problems were some L postal codes I am PR8 but still affected me yet the system never mentioned us....0
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katies_mum wrote: »If you ring 0800 561 0061 it will tell you if there is any problems in your area - well it is meant to... yesterday the problems were some L postal codes I am PR8 but still affected me yet the system never mentioned us....
It will ONLY mention it if virgin are aware of the problem and have sent their engineers (I use THAT term VERY loosely
) out to fix the problem
If the virgin USERs dont notify them, they dont know there IS a problem:idea:0
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