buyes doesnt want item but shes told ebay she does

smartie1976

I would suggest reporting her to ebay for being underage then. Is this possible soo?

Kaminari_2

I’d send her a polite email stating if she had indicated that that she no longer wanted the item and mutually withdrawn from the sale she would NOT have been charged anything and you, as the seller, would have received the fees back in full from Ebay for her daughter’s indecisiveness. I would also let her know that you were doing her a favour by originally decided to withdraw mutually and let her out of the legally binding contract which was put into place when the item was won. However because she has indicated to Ebay that she would still like the item you are left with no alternative but to file a NPB.
Let her know that you can not afford to foot the bill for her daughters disobedience and indecisiveness and her own lack of understanding of Ebay rules and regulations. You tried to be understanding and accommodating in this situation but she has left you no other option.
I would also suggest that she changes her password so her daughter does not have access to her account or if it is her daughter’s account that she should let her daughter take responsibility for herself and learn some valuable lessons.

soolin

Whilst someone underage should not be able to register with ebay there is surprisingly little to stop a child using an adults account. You can report a user for being underage but from experience all they do is check whether the original registration was valid, ie a bank card or fixed ISP was used that proves the id holder is of age.

The only way to get this user kicked is for the sellers to go through the full NPB process and get a strike put on the buyers account. Once she has enough strikes in a set period of time the account will be suspended.

Unfortunately in this case no strike will have been left as the NPB process was not completed, if it had been it might be one step nearer to getting another dodgy buyer suspended for good.

Soo

soolin

Kaminari wrote:

However because she has indicated to Ebay that she would still like the item you are left with no alternative but to file a NPB.
.

Once you've gone for the mutual option you can no longer go for a full NPB (and leave a strike). You only get the one attempt at reclaiming FVfs, which is why I always suggest that a mutual is not a good idea unless you are 100% sure you can trust your buyer.

Soo

Kaminari_2

Oh No!

The only thing you can do is leave negative feedback. I really feel for you!

allison445

hi

I have just noticed the reason she gave for rejecting the mutual agreement

I have not made a purchase with ****** My daughter did!! I have
not agreed to purchase anything of no such thought. My daughter did not have permission so therefore
was not mutual agreement.

As an ebay user for 5 years i thought i had heard everything.

allison

Mandles

smartie1976 wrote:

I would suggest reporting her to ebay for being underage then. Is this possible soo?

Doubt if ebay will do anything.they dont care its all money in there pockets!

Mandles

allison445 wrote:

hi

I have just noticed the reason she gave for rejecting the mutual agreement

I have not made a purchase with ****** My daughter did!! I have
not agreed to purchase anything of no such thought. My daughter did not have permission so therefore
was not mutual agreement.

As an ebay user for 5 years i thought i had heard everything.

allison

You should say that if my daughter was in the habit of buying without permission i would not let her have my password and if she is opening accounts she should let her daughter get unpaid strikes as this will prevent her in the end from keep bidding on stuff..oohh she sounds awful.Wonder how she'd feel if people did it to her.It wastes sellers time & money & you need to file disputes to get money back & then they get stroppy!!

Contains_Mild_Peril

It's awful that when you try to be as accommodating and reasonable as possible, you get it thrown back in your face like that. The only thing you can really do now is make your negative feedback as specific as possible, so that if this happens again it should warn other sellers against choosing the "mutual agreement" option. I've used this option before when someone had won an item but then wanted to back out, and I always thought it was the best way to go if possible, but horror stories like this might put me off trying to be nice to people.

crutches

can you tell us the item number so we can avoid her?.!