Ebay to make free postage on DVDs Compulsory!

RFW

TonyW590 wrote: »

Ebay would disagree with you! This is an email I had from them this morning after I asked them the question the first time:

************
Thank you for writing to eBay about discounting your buyer.

If you would like to give discounts to your buyer for multiple
purchases, you will be able to do this by using the "Seller Discounts or
Charges" field. Here's how:

1. Go to your My eBay, in the "Sold" section, choose the item you need
to add postage cost.
2. At the far end, in line with the item title, click the "Send Payment
details" link.
3. In the invoice page, you can enter the amount you want to deduct on
the "Seller Discounts or Charges" field.
4. Review the invoice, then click "Send Invoice".

The "Seller Discounts or Charges" field is an optional field that
sellers may choose to use on the "Send Invoice" page if they would like
to include an additional charge or discount for the buyer. The seller
could enter the discount amount in this field so the buyer will have a
clear understanding of all original costs on the listing, as well as any
adjustments made by the seller after the item closed.

The amount entered in the "Seller Discounts or Charges" field will
appear on the invoice email the buyer receives as well as on the "Review
Your Purchase" page of the Checkout flow. When the buyer proceeds
through Checkout, the amount entered by the seller will be shown and
reflected in the total amount due.
*********

I can only ever get the 'discount' field on the invoices to add, if you put a '-' symbol in, it has an error.

StaffsSW

TonyW590 wrote: »

Ebay would disagree with you! This is an email I had from them this morning after I asked them the question the first time:

what they say should happen, and what actually happens are two very different things.

If I try to enter a discount, I get a big red warning that says the discount can not be more than the P&P element, and I have to re-enter it.

If this has changed recently, then it's long overdue and has not been heralded to buyers who stand to gain the most from this.

Of course ebay would lose fee revenue on this, which may explain why it has not been widely advertised.

I'll be trying it later today hopefully - I'll report back!

StaffsSW

Ok, I've sold two items and when I tried to discount, this is what I got.





Whats the chances that if I send the exact same email to Customer Support as above, I'll get a completely different reply?!

RFW

stevew8975 wrote: »

Ok, I've sold two items and when I tried to discount, this is what I got.





Whats the chances that if I send the exact same email to Customer Support as above, I'll get a completely different reply?!

Let me know if you ever get it to work, I try periodically and it never happens. It is easy to add a discount though

TonyW590

stevew8975 wrote: »

Whats the chances that if I send the exact same email to Customer Support as above, I'll get a completely different reply?!

Go on! Lets bombard them with emails until they realise how ridulous this is.