Npower - so fed up with dealing with them

whitesatin

Have had joint utilities with them for ages. A few months ago fixed the tariff and opted to pay an extra 7.5% for this. Around the same time opted for paperless bills but have not yet seen one online. When I phone no one is able to give me a direct answer. I have a lot of credit on both accounts and pay £95 each month (no too bad). I gave them meter readings today but not able to tell me if I am paying too much/little. They do not seem to be able to tell me when I will ever see a bill so are quite happy to sit on my credit or demand larger amount when they finally get to bill me. I have now told them to forget paperless bills, that I don't feel in control at all. Just wondered has anyone else had problems with this.

WhistleBlower

How often do you get bills? Are you actually due another bill yet?

They should be able to tell you your next billing period date easily, failing that just count on four months from the last one you got.

They won't be able to tell you on the day you give meter reads what your bill will be, they let the systems work it out. (Drives me crazy sometimes when trying to work out ammended payment plans)

You are entitled to recalim the credit.

whitesatin

WhistleBlower wrote: »

How often do you get bills? Are you actually due another bill yet?

They should be able to tell you your next billing period date easily, failing that just count on four months from the last one you got.

They won't be able to tell you on the day you give meter reads what your bill will be, they let the systems work it out. (Drives me crazy sometimes when trying to work out ammended payment plans)

You are entitled to recalim the credit.

I have not yet had a paperless bill. My last bill was almost six months ago, a normal one. I was told when I asked I would get one twice a year, October 13th was quoted. I have given them several meter readings by phone during this period. I am now told that they are having to do my bill manually and it won't be with me for another month or so. No reasons quoted, so frustrated. In the past I used to just phone up and we negotiated what would be a good monthly payment and rebate given if thought appropriate. I don't want to take this credit right now (best part of £500) in case they have got it drastically wrong as I don't want a huge bill. It is just so frustrating. Hopefully now that I have opted out of paperless bills it will settle but I don't feel confident about that tbh.

WhistleBlower

It's only october 9th now. Was your previous bill estimated? (I know you say normal but i'm unsure if you mean it's a routine bill or a normal read)

Even though you've given reads they won't bill to them if it's outside your billing period, they use them as check readings. If it's been 6 months the likley reason for a manually done bill is due to the price change a while back, sometimes the longer bills need to be done by hand.

whitesatin

As far as I remember, it was not an estimated bill. I am quite good at phoning with my readings having had silly estimates before.

I expect it will all come out in the wash, eventually. All I want to do is see the facts and figures so I am glad I have opted to go back to paper bills, despite my leanings towards saving paper.

missyc35

I've had nothing but hassle from NPower regarding my bills. I had gas fires removed in March 07 as they were unsafe. These were my only gas appliances so my gas is now capped off. I am a single usage customer of electricity only. A year and a half later, they still don't believe I have no gas and moved me onto a dual fuel bill????? doh! help... i am going insane with their useless customer service ..... is anyone having the same problems??

SwanJon

Missy - do you still have a gas meter? If so, ask them to remove it.
If you still have a meter that might be why they think you are still usign gas.
That said, as long as you are on no standing charge, you might be benefitting from a dual fuel discount.

jmcdyre

Yeah, keep the gas account and keep giving the same meter reading to get your direct debit discount!!

My experience of npower billing is truely awful, I'm leaving them soon for this reason (and price). My accounts are a mess with them, because they apply incorrect meter readings or apply the correct meter reading to the wrong date, and in trying to fix the problem they apply the wrong tariff! So then they settle for an estimated reading and the whole sorry saga starts again.

Also, it's a lottery when you call as to what answer you will get - I've been told they can't produce a new bill with meter readings because it's too near my normal billing date, or I can but it will take 28 days for the bill to be produced, or that's fine and the new bill will be with you within seven days.

All in all they are an absolute shower of a company, but they're staff are friendly in their incompetence!

mlmpro2512

Hi my name is James Fairley, i used to be with Npower i had bad customer service with them, i used to have pre payment for my electricity and when i switched 6 months later i was having red letters from them saying i owe £136 how when i pay as i need it? I wrote to them now they are trying to get back the money from the other supplier, i now have subscribed to WHICH magazine and so glad i did, Npower right at the bottom for customer service, value for money etc, i am now with the best and even get free calls not just local but international too. This company rated number 1 both for value for money and customer service www.savingstobankon.co.uk have a fantastic day.

whitesatin wrote: »

Have had joint utilities with them for ages. A few months ago fixed the tariff and opted to pay an extra 7.5% for this. Around the same time opted for paperless bills but have not yet seen one online. When I phone no one is able to give me a direct answer. I have a lot of credit on both accounts and pay £95 each month (no too bad). I gave them meter readings today but not able to tell me if I am paying too much/little. They do not seem to be able to tell me when I will ever see a bill so are quite happy to sit on my credit or demand larger amount when they finally get to bill me. I have now told them to forget paperless bills, that I don't feel in control at all. Just wondered has anyone else had problems with this.

SwanJon

mlmpro2512 wrote: »

Hi my name is James Fairley, i used to be with Npower i had bad customer service with them, i used to have pre payment for my electricity and when i switched 6 months later i was having red letters from them saying i owe £136 how when i pay as i need it? I wrote to them now they are trying to get back the money from the other supplier, i now have subscribed to WHICH magazine and so glad i did, Npower right at the bottom for customer service, value for money etc, i am now with the best and even get free calls not just local but international too. This company rated number 1 both for value for money and customer service AN ADVERT have a fantastic day.

This link takes you to Utility Warehouse. It is incredibly likely that if you register through that link mlmpro2512 will benefit financially.

If you want to look for the cheapest supplier, use a comparison site, and then double check using the pence per kWh prices it gives you, not take advice from someone with a financial interest in a single company.

(I'm about to get slated as I work for British Gas, but I cannot benefit financially from any decision you make about your energy supply)

jellygoodfellow

mlmpro2512 wrote: »

Hi my name is James Fairley, i used to be with Npower i had bad customer service with them, i used to have pre payment for my electricity and when i switched 6 months later i was having red letters from them saying i owe £136 how when i pay as i need it? I wrote to them now they are trying to get back the money from the other supplier, i now have subscribed to WHICH magazine and so glad i did, Npower right at the bottom for customer service, value for money etc, i am now with the best and even get free calls not just local but international too. This company rated number 1 both for value for money and customer service xxxxxxxxx have a fantastic day.

Yet moreTelecom Plus SPAM .

Don't post links for personal gain. Except in the referrers section and always declare any interest.

The site the poster is promoting is his own site.:eek: