Bought Perfume & it smells awful. Now what?

frivolous_fay

I would try to get some kind of documented evidence before sending it back.
If it is confirmed as fake, then you don't have to send it back at all. If it's just gone off, at least you'll know.

beachbeth

DGJsaver wrote:

sounds like the seller is being ulta nice so that you return it with no fuss

Then why didn't she just do this in the first place instead of refusing to refund "because it has been opened"?

frivolous_fay wrote: »

I would try to get some kind of documented evidence before sending it back.
If it is confirmed as fake, then you don't have to send it back at all. If it's just gone off, at least you'll know.

This is what I was thinking. I may take it to the Estee Lauder counter at Debenhams tomorrow to see what they think and then, if they say its fake, I can contact Trading Standards. If its not fake but just gone off then I'll post it back to her.

DGJsaver

beachbeth wrote: »

Then why didn't she just do this in the first place instead of refusing to refund "because it has been opened"?

She may have had a think about it and flogging fakes is a crime so now she`s doing the softly softly thing