Avoid Sky!!

zeroamp

I have had a problem with a pin number suddenly appearing - when I have not enabled it- and no the last 4 numbers of my sky card do not work. Even at 11.30pm on a Sunday night the waiting time given is 119 minutes - if they are charging 10p a minute thats about £12 to get a pin number - totally totally bonkers! I am sooooooooo frustarted!!! GRRRRRRRRRRRRRRR

Update Monday Morning

Phones 01506 number - waste of time it is for staff only however did get a customer service number

08702 41 41 41

Phone answered straight away - surprise surprise and got sorted with PIN number - hooray! Seems as though the boxes have been updated and you have to use the pin - cannot switch it off - however the last 4 numbers on viewing card have also been updated - but they haven't told us that !! duh!! but any customer adviser wil help.

Sky needs to value their customers more, in my opinion - not just get more people on their books.

Rant over

[Deleted User]

I have got my sky cancellation letter ready in my diary. I am tied in until may and I can`t wait to cancel my direct debit and get out. Sky is the pits

denise38

I had problems with installation in June and caught the sub contractors out when they were supposed to visit for the 3rd time. They were at a friends a few streets away and didn't come to me. I cancelled the whole lot and emailed James Murdoch the head boy. Can't remember the email address but I think it was just jamesmurdoch@bskyb.com or try sky.com. also try with . between james and Murdoch. Anyway within 3 hours of sending email I had a chap on the phone who got one of their own engineers to contact me and tell me when he would be coming. I had a call the night before and a call in the morning. I also got £40 in Marks and Spencer gift vouchers for the inconvenience. Sky admit they have a problem with their sub contractors yet don't do a thing about it.
Won't be surprised if we see alot more people venting about SKy as they are supposed to be doing installation for Xmas.
I wouldn't hold my breath.!!