BT Penalty Charges

PZH

littleboo wrote: »

It's not about "honouring the TPS option", TPS is about cold calling from companies that you dont have a relationship with. If you are a customer, even if you are registered with TPS, they are still able to call you unless you specifically ask not to be contacted in this way.

Yes, but I specifically ask EVERY time not to be called by them, and yet they still do it. I get enough junk in the post from them to decide what call package I need to be on.

Perhaps I ought to put it in writing for them ?

k1naylorv

I was cold-called by a company on behalf of BT a few weeks ago. I could not really understand what the lady was saying as she was obviously from overseas, but as I was tired and not thinking straight I tried to be polite answered her questions. I then realised that I had signed up for a 12 month contract, which is not what I wanted, so I immediately called BT to complain that I had been cold-called and to remove the changes made. I was informed that there were no changes made to my contract.

However, today I have received a letter stating that I have moved to a 12-month contract and that there is no cooling off period because they are already providing my service! Surely this is not legal?

It also says on the letter that if I ask not to renew the contract (after 12 months, I think) I'll need to pay the non-renewable plan price of £2.99 a month! I don't understand how they can get away with this!!!:mad:

I feel that BT have been extremely underhand in the way that they have moved me to this contract and I have emailed through a complaint today, so I'll wait and see how far I get.

Previously, I was happy with the service I received from BT, and intended to continue my telephone service with them. However, if the matter is not resolved, I will be looking to move away from BT as soon as possible...And I will definitely put the phone down on cold-callers in future (even though I shouldn't be getting these calls as I'm ex-directory and have signed up for TPS).

Heinz

k1naylorv wrote: »

And I will definitely put the phone down on cold-callers in future (even though I shouldn't be getting these calls as I'm ex-directory and have signed up for TPS).

Doesn't count. You have an account with BT so, unless you have specifically told them "No BT sales calls", they're allowed to call you.

BTW, XD just means you're number's not listed, not that people cannot call you.

When_is_the_reset?

Originally posted 15/07/10......

I have just called BT to check if we are stuck in a 'evening & weekend' thing contract and the man told me that that it renewed - today!

Is it too late to cancel? Yes - it renewed today.

Can I use any of the distance selling regulations etc - No - it renewed today and it is too late.

How much will it cost me to get out of it - £89.75.

Any chance of not charging me this? - No - it has gone to the high court and tough luck.

I didn't get any letter saying this - Bad luck, computer says we sent it.

How about if my computer says I sent one back saying we don't want to renew your stupid contract? - We will pass your details on to a debt collection agency who will hound you and ruin your credit rating.