Free Norton Internet Security 2009

ihatebt_2

"1. Incorrect - at least read the thread.
2. The magazines I subscribe to (PC Answers & Official Microsoft Vista mag) must be wrong then..."

1. No I am not incorrect, I've loads of experience of Norton and other AV packages. I've seen Norton problems on dozens of systems this year.

2. They probably get paid to do good write ups...... The same reason that PC World stock such useless AV software, it's all done by a corporate handshake.


AVG is pretty rubbish too. Better than Norton, but still not that good. As for tech support being non-existent, if you're using the free version, I'm sure it states that you don't get support. You can't expect to get a product for free and expect a technician to spend an hour on the phone for free!

The only AV software I would recommend is NOD32, not free, but the best.

jenniewb

Just wondered if anyone else had this arrive yet? its been over 2 weeks for me and nothing. Any one else still waiting over 2 weeks?

System

Yep 2-3 weeks for me, Nothing as yet, and to be honest I dont think anything is coming

mattytun

go down the free route.............:D i posted a guide on this thread.

philnicandamy

NFR copies available only to genuine resellers & retailers of personal
home computers and associated supplies. One NFR copy per organisation.
Eligibility subject to validation by Symantec

looks like they've changed the T&C's again

jenniewb

guess I will be taking talktalk upp on thier free offer for the time being then, don't think this will be arriving to me

jenniewb

just had an online cht with symantec and they told me the offer did not exist. will copy paste in the next reply to show you what happened.
Basicly no free virus protection, no such cd no such offer

Publicity stunt anyone??

System

Hmmmm Yes I think so, Will probably be tortured with Spam now aswell

jenniewb

Problem : I ordered this from you about 2 weeks ago, I have not heard anything from you since. I do not have an order number, I don't know if you sent it to me and I deleted it or I just didn't get it, I cannot remember. Either way, no internet security!SArun: Welcome to Norton Support, my name is Arun Sanker, Can I please have a minute to go through the information you have provided?
SArun: You are being transferred to SArun.
SArun: If we get disconnected for any reason, please follow these instructions to reconnect this chat (you may want to jot down the link and code). You’ll need to do this within a couple of minutes of being disconnected:1) Open up Internet Explorer and then go to www.norton.com/dtl2) Enter the [Connection Code] 2191803) Click on [Submit]
Ms. Jennie : ok, just a minute
Ms. Jennie : done
SArun: Hi, how are you doing today?
Ms. Jennie: fine but I have the above problem.
SArun: May I confirm that the issue you are encountering is that you need to know the status of the order you have placed?
Ms. Jennie : Its in the above box, do you want me to copy paste it?
Ms. Jennie : Issue: I ordered this from you about 2 weeks ago, I have not heard anything from you since. I do not have an order number, I don't know if you sent it to me and I deleted it or I just didn't get it, I cannot remember. Either way, no internet security!
Ms. Jennie : umm, hello??
SArun: I need to verify some information. Do you mind waiting while I check this information for you?
Ms. Jennie: yes, iuts just like the box says, and just like I have said again, again yes.
Ms. Jennie : ok, please check
SArun: Thank you for your patience. I now have the required information to help you
SArun: Could you tell me the email address which you used when you purchased Norton?
Ms. Jennie : it was **********[EMAIL="**********@hotmail.com"]@hotmail.com[/EMAIL]
SArun: Thank you for confirming your details. Please make a note of this case no. 4*******2 for your future reference.This case number will include the details of today's chat.
Ms. Jennie : ok
SArun: Jennie, I didn't get any details of the order you have placed.
SArun: I think it was not placed correctly and that is why you didn't get the confirmation email.
Ms. Jennie : I am almost 100% sure it was this address, but I may have sent it via my other emai *******[EMAIL="j@hotmail.com"]@hotmail.com[/EMAIL]
SArun: I checked that one also but there is nothing.
SArun: So if you want I can help you to purchase the product.
Ms. Jennie : so what do I do? I enterd my details on an offer of a free norton 2009 security for home users, but its now not going to arrive becuase despite me inputting the details, its not there. The offer has now gone, and is ony for business users, so I cannot get this same offer, this is not fair!
SArun: Jennie,I am sorry to tell you but we dont have any records for that purchase over here and Symantec didnt provide any free Norton 2009 product.It must be an offer from some other websites who is having Symantec products.
Ms. Jennie : ok, definatly saw this offer, if you wait I will let you know the details of where I found it, give me a few seconds
Ms. Jennie : http://forums.moneysavingexpert.com/showthread.html?t=1202789
Ms. Jennie : Just to clafify, my name on the forum is jenniewb
Ms. Jennie: other people got the cd, just not me.
SArun: That is not a Symantec site.
Ms. Jennie : ok.
Ms. Jennie : ok
SArun: Is there anything else I can assist you with today?
Ms. Jennie : the site is not a symantic site but the link is, the link is what brought me to this site, and this contact us option, which I am assuming is a smantic site?
Ms. Jennie : http://www.emea.symantec.com/uk/nort...st-an-nfr.html
Ms. Jennie : thats the link on the site
Ms. Jennie : http://www.emea.symantec.com/uk/nort...e/request.html
Ms. Jennie : this is another link by people who did not use the first
Ms. Jennie :

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Quote:Originally Posted by fofo976 hii have visited the url been given.which directions we have to go to.meaning can you please show us how we do it?thank you I have added help section to end of this message. They altered the link too http://www.emea.symantec.com/uk/nort...e/request.html or visit http://www.emea.symantec.com/uk/nort...-products.html and select 'request nfr' on the left
Ms. Jennie : that was something someone else posted later on in the chat
Ms. Jennie : see? its all symantec's site is it not?
Ms. Jennie : NFR copies available only to genuine resellers & retailers of personal home computers and associated supplies. One NFR copy per organisation. Eligibility subject to validation by Symantec looks like they've changed the T&C's again
Ms. Jennie : and the above came from someone elses thread and is why I am contacting you, I cannot just go back to the same offer page, you have changed it all.
Ms. Jennie : I have just posted on the separate page -I seem to have 2 pages up of this contact us page, if I try to close one it tells me I am about to end the form so I will copy paste it, please hang on
Ms. Jennie : (Thu Nov 6 16:04:55 UTC 2008)>the site is not a symantic site but the link is, the link is what brought me to this site, and this contact us option, which I am assuming is a smantic site?Ms. Jennie :(Thu Nov 6 16:05:13 UTC 2008)>http://www.emea.symantec.com/uk/nort...st-an-nfr.htmlMs. Jennie:(Thu Nov 6 16:05:20 UTC 2008)>thats the link on the siteMs. Jennie :(Thu Nov 6 16:05:51 UTC 2008)>http://www.emea.symantec.com/uk/nort...e/request.htmlMs. Jennie :(Thu Nov 6 16:06:07 UTC 2008)>this is another link by people who did not use the firstMs. Jennie :(Thu Nov 6 16:06:56 UTC 2008)>

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Quote:Originally Posted by fofo976 hii have visited the url been given.which directions we have to go to.meaning can you please show us how we do it?thank you I have added help section to end of thi
Ms. : s message. They altered the link too http://www.emea.symantec.com/uk/nort...e/request.html or visit http://www.emea.symantec.com/uk/nort...-products.html and select 'request nfr' on the left Ms. Jennie:(Thu Nov 6 16:07:09 UTC 2008)>that was something someone else posted later on in the chatMs. Jennie:(Thu Nov 6 16:07:29 UTC 2008)>see? its all symantec's site is it not?Ms. Jennie :(Thu Nov 6 16:08:29 UTC 2008)>NFR copies available only to genuine resellers & retailers of personal home computers and associated supplies. One NFR copy per organisation. Eligibility subject to validation by Symantec looks like they've changed the T&C's againMs. Jennie :(Thu Nov 6 16:08:56 UTC 2008)>and the above came from someone elses thread and is why I am contacting you, I cannot just go back to the same offer page, you have changed it all.
Ms. Jennie : Is anyone there
SArun: The page which is there in the forum is the Symantec purchase page and it is not giving you any offer and there is no such offer from Symantec to provide a free cd to anyone.
Ms. Jennie : no, but if you read, it did do. Its not tnow but it did do when I applied
Ms. Jennie : other people have had the CD. shyould I post thier comments?
SArun: You might have gave some information wrong and that is why we didn't receive the request in time.Now the offer is closed and we cant do anything.
Ms. Jennie : don't worry, I'll stick with talktalk. Not fair I missed the offer but I will let the forum know to save them the hassel of trying for an offer you now say does not exist.
Ms. Jennie : Thansk for letting me know. shame.
SArun: Is there anything else I can assist you with today?
Ms. Jennie : nope, let down and dissapointed but nothing you can do about that. Seeems me and over 1000 people are wrong
SArun: You may receive a survey by email regarding this support session and we'd really appreciate it if you could take a few moments to respond once it arrives. If you'd like to take up a specific issue with my manager you can send an email to [EMAIL="Symantecmanagers@.suth.com"]Symantecmanagers@.suth.com[/EMAIL] Thank you for contacting Norton, have a pleasant day.
SArun: Thank you for contacting us. It's been my pleasure to assist you.
SArun: Analyst has closed chat and left the room

bugeyed

Norton Resellers Service Desk (who you should have contacted - not the retail service desk as they wouldnt have a record of a "purchase" because you werent purchasing) confirm the offer is closed. In fact the service desk do mention it closed furthr through the conversation contradicting the statement that there was no offer. Half my friends and colleagues got theirs, half didnt.

As for the Anti Norton brigade - Dont you actually read the posts before you go off on your rants ? I suggest before you criticise a good product, you check your facts. It is widely accepted in the professional circles that Symantec have resolved both the resource hogging and the removal problems. !!!!!! Fontaines blog may enlighten some (PC Pro submitter). The free version of AVG actually does always bring up high results in scans - it is designed to do this - to help sell the paid for version - You need to learn about false positives urgently as AVG is famous for removing 2 vital windows DLL files because it considers them trojans - these files are actually scanning AVG and AVG thinks it is under attack. The files are part of windows file protection system. But you keep your AVG because youll never be convinced