How do I deposit a cheque without a branch nearby?

The_Fiddler_2

Pssst wrote: »

i post mine to my bank and no problems. If its something important or a large amount,i simply scan or photocopy it before sending.

I've had no problems either. Don't do it very often, as I don't receive that many cheques, but when I do I've had no problems.

The_Fiddler_2

ShelfStacker wrote: »

Not exactly. They can be intercepted and altered, and some cashiers may not be paying enough attention to see the problems with said alterations. That and, of course, they can get lost in the post, with all the fun that ensues, and the bank won't be able to accept responsibility or anything in that event.

Like I said, you CAN do it, but it's at your own risk.

What about accounts that are purely postal accounts, are you telling me that these are not safe?

CatB_2

Inactive wrote: »

If there is, I havn't ever found one.

Well that may have just saved me spending an inevitably tedious hour on the phone to HSBC! I've just moved to a city where their branch is open 9 - 4.30 Monday to Friday and has no counter service. It might be the kick I need to finally change banks!!

ShelfStacker_3

The_Fiddler wrote: »

What about accounts that are purely postal accounts, are you telling me that these are not safe?

Didn't say that. Only that they are less safe than the alternatives.

olly300

The_Fiddler wrote: »

What about accounts that are purely postal accounts, are you telling me that these are not safe?

However you pay a cheque in it's recommended that you take down details of the cheque or photocopy it. I know people who have paid in cheques over the counter thinking it was going into their own account but it's ended up elsewhere.

Inactive

CatB wrote: »

Well that may have just saved me spending an inevitably tedious hour on the phone to HSBC! I've just moved to a city where their branch is open 9 - 4.30 Monday to Friday and has no counter service. It might be the kick I need to finally change banks!!

I run a Cahoot Current Account as well as my HSBC one, I pay all cheques in to the Cahoot one at my Post Office, I can then transfer the funds to HSBC if required.

HSBC is gradually running down staff and branches at an alarming rate, I may well follow your lead in leaving them after a very long time.

gt94sss2

CatB wrote: »

I've just moved to a city where their branch is open 9 - 4.30 Monday to Friday and has no counter service.

A lot of HSBC branches allow 24/7 'secure lobby' access - so you can access machines to withdraw cash or pay in cash/cheques at any time (i.e. even if you can't get to a branch during its normal working hours)

Regards
Sunil

Extant

Be careful around sending large, important or cash credits to branches or central facilities.

As these credits are sent by post, they are not typically covered by any missing credit/complaints procedures.

A more advisable approach may be sending the credit by recorded or special delivery to an actual branch. A member of staff will then sign for the letter, creating an audit trail.

natweststaffmember

BarclaysManager wrote: »

Be careful around sending large, important or cash credits to branches or central facilities.

As these credits are sent by post, they are not typically covered by any missing credit/complaints procedures.

A more advisable approach may be sending the credit by recorded or special delivery to an actual branch. A member of staff will then sign for the letter, creating an audit trail.

Sorry to pick up on this one line, but under FSA guidelines the Bank would have to investigate it even if the credit was not received. "Any form of dissatisfaction whether justified or not" is the definition of a complaint, even if that means asking the account holder to check with the payer of the cheque whether it had been debited. All avenues have to be looked into.

Extant

natweststaffmember wrote: »

Sorry to pick up on this one line, but under FSA guidelines the Bank would have to investigate it even if the credit was not received. "Any form of dissatisfaction whether justified or not" is the definition of a complaint, even if that means asking the account holder to check with the payer of the cheque whether it had been debited. All avenues have to be looked into.

Yes, that is the definition of a complaint, as given by the FSA. However, The RPPD (the FSA guidance on treating customers fairly) and DISP rules do not require a complaint to be investigated, only recorded.

As such, a bank faced with a missing credit that was sent by post must record the complaint, but they are under no obligation to investigate it or advance it.