BT Don't Offer Monthly Direct Debit??

far

peachyprice wrote: »

Just call them and tell them you want to change to monthly whole bill DD, it is on their website hidden away somewhere, but they prefer not to advertise it because with the other 2 options they get to keep your money in their account.

With the Monthly Payment Plan we're on, we pay via a bank direct debit and are billed quarterly and pay in arrears. For example, we got a bill 2 weeks ago for £56 in total including a 78p balance carried over from the previous bill. We have set our payment amount at £19 (payments taken at the end of every month) to ensure the bill is cleared by the end of November. So by the time December comes, BT will have a £1 credit in their account but nothing else.

notbritishgas

To reinforce what Far has said. BT do allow Direct Debit to be used on the monthly payment plan, this is where you get a quarterly bill but you make monthly payments to cover it. This is different from the monthly whole bill scheme.

spamberler

I just called them and asked to swap from my quarterly whole bill direct debit to the monthly whole bill direct debit and they did it and are sending me a confirmation through the post

topherxp

Monthly Payment Plan is a direct debit option only.

Whole bill monthly as mentioned above is also an option.

Kavanne

Managed to get up the courage to phone them today. Spoke to a nice young lady who set me up with the system where I get a bill each month which states the day and amount of the DD. Also offered me the chance to pay a fixed amount. I'd rather it varied slightly and I was never in credit/debit with them though.

Also she may have sorted out my £50 overpayment on broadband. I am hoping so as I have been waiting for that back since July!!