Is this harsh or am I over-sensitive!!

ilovecheese

Hi,

We moved house at the end of August, and had our gas and electric with Scottish Power (had been with them for over 6 years always paid by DD so never late paying a bill)

It took them a good 2 weeks to send out the final bill, kept getting bills but estimated even though we had given them the correct meter readings, got the final bill 2 weeks ago, then just over 1 week ago a reminder then on Thursday morning a letter from a dept collecting agency threatening court action! (I had posted the the checks the day before) I think that it is really out of order to threaten court action for being just 2 weeks late. We were going to go back to Scottish Power, but I don't think I will bother!

Does anyone else think this is out of order? Or is this now the way of the world?

Pssst

Its probably just down to incompetence and/or automated office systems that do crazy stuff. Its understandable to be miffed about it but dont give it any further thought as its not worth the expenditure of time and energy in pursuing what?-an apology letter at best?

milliemonster

I think they're all at it now, we had a similar letter from British Gas come through while we were away on holiday and we got back to the threat of debt collection agencies and taken to court and cut off etc etc etc just because we were a couple of weeks late paying our electric bill!, hubby called them and they said it is just an automated letter than comes out, we paid the bill and promptly disowned BG! but they're all the same, love you while you're paying but the minute you don't pay on time, threaten to set the dogs on you

WhistleBlower

I can't speak for your supplier directly but it is most definitely out of order.

What should happen by rights (or does with us) is that once we begin re-billing the account your account gets held until the new bill is sent.

Sometimes advisors forget/are new/are downright lazy and it isn't done, then you get this sort of situation.

As for Millie, the letters are automated, most companies allow 28 days from issue of the letter until they stert sending collections notices.