No Eon online saver discounts applied to your last bill when you switch

MarkyMarkD

But if it's part of the terms and conditions, that you sign up to, that the discounts only apply to bills other than a final bill, then that's a contractual agreement and there's nothing legally wrong with it.

It doesn't matter what you think about its fairness or otherwise - it's legally ok.

Canny_mal

MarkyMarkD wrote: »

But if it's part of the terms and conditions, that you sign up to, that the discounts only apply to bills other than a final bill, then that's a contractual agreement and there's nothing legally wrong with it.

It doesn't matter what you think about its fairness or otherwise - it's legally ok.

ok I give up. I'll just have to agree to disagree.

bristolleedsfan

bristolleedsfan wrote: »

You should get the same as me.

---

Original Message

---

From: [EMAIL="sysresponse-do-not-reply@eonenergy.com"]sysresponse-do-not-reply@eonenergy.com[/EMAIL]
Sent: Tue, 30 Sep 2008 9:53
Subject: Your reply from E.ON

[FONT=Tahoma, Verdana, Arial, Sans-Serif][FONT=Arial, Helvetica, sans-serif]Account number:[/FONT][/FONT]

[FONT=Tahoma, Verdana, Arial, Sans-Serif][FONT=Arial, Helvetica, sans-serif]Hello Mr ......... and thank you for your email.I apologise for any confusion concerning the product switch letter.This was automatically sent after your earlier email concerning our price increase. My colleague changed your tariiff so that when your switch to your new supplier is complete you get the benefit of the lower priced tariff[/FONT][/FONT]


[FONT=Tahoma, Verdana, Arial, Sans-Serif][FONT=Arial, Helvetica, sans-serif]Kind regards[/FONT][/FONT]
[FONT=Tahoma, Verdana, Arial, Sans-Serif][FONT=Arial, Helvetica, sans-serif]Ian LedbetterCustomer Service [/FONT][/FONT]
[FONT=Tahoma, Verdana, Arial, Sans-Serif][FONT=Arial, Helvetica, sans-serif]0845 302 3812[/FONT][/FONT]

//Statement


At E.ON we’re committed to providing you with the highest standards of energy supply. Please view our latest Standards of service.


Account Number:

Date of Statement: 28 October 2008
Electricity & Gas - Final Bill


Electricity Charges
EnergyOnline Extra Saver 7 plan
Total £
Charges up to 22 August 2008
Readings
Meter number
Normal previous
33229 estimated on 05 August 2008
Normal current
33381 estimated on 22 August 2008
152 Normal kWh (kilowatt-hours) used
Charges
Normal primary units used
42 kWh at 17.31p each

7.27

Normal secondary units used
110 kWh at 10.27p each

11.30

Sub total of charges up to 22 August 2008

18.57

Charges from 22 August 2008
Readings
Meter number K76D05270
Normal previous
33381 estimated on 22 August 2008
Normal current
33757 estimated on 03 October 2008
376 Normal kWh (kilowatt-hours) used
Charges
Normal primary units used
104 kWh at 23.89p each

24.85

Normal secondary units used
272 kWh at 10.58p each

28.78

Sub total of charges from 22 August 2008

53.63

Total electricity charges72.20

SwanJon

Is there anything to stop you calling up with a read a week or less before you leave them and asking for a bill?
The the 'final bill' is only for a short time, and the lost discounts minimised.

That said if you're going to spend the effort on this you'll probably be able to get the 'goodwill gesture' out of them.

brysiewysie

bristolleedsfan they apply an ex-gratia payment to your account rather than amendng the actual unit prices on the bill. If you don't have a credit showing on your account you will need to call them again (or reply to their earlier email)

bristolleedsfan

brysiewysie wrote: »

bristolleedsfan they apply an ex-gratia payment to your account rather than amendng the actual unit prices on the bill. If you don't have a credit showing on your account you will need to call them again (or reply to their earlier email)

Thanks, guess what Im trying to highlight is why do people have to keep contacting E.O.N about the same thing, _pale_ some people wouldnt be able to keep chasing for numerous reasons.

rchddap1

If their Ts&Cs state that discounts are null and void when moving then I suspect the chance is slim. They have no reason for a 'goodwill gesture' if you're going to leave anyway. Good luck though.

brysiewysie

bristolleedsfan wrote: »

Thanks, guess what Im trying to highlight is why do people have to keep contacting E.O.N about the same thing, _pale_ some people wouldnt be able to keep chasing for numerous reasons.

Yes I agree. I'd hope in the vast majority of cases it works well. Human error or lack of knowledge sometimes have an impact.