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3 refusing to end 6 months minimum duration contract?

Hi,

I took up 3 Skypephone offer on mix and match 300 tariff in April 08.

As per the offer and even currently on their website, it says "6 months minimum duration contract".

Link for this offer

Called 3 today to give a months notice to cancel contract end of next month and was told by Customer Service and Cancellation team that the minimum duration of the contract is 18 months and not 6 months.

I asked to explain meaning of "6 months minimum duration contract", but neither department could explain it to me.

I am now going to send in writing to 3 Executive office.

Is there any caveat in the offer which might catch me?

Anybody had experience of ending contract under such offer?

Comments

  • matrix999
    matrix999 Posts: 1,538 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Hello,

    I had the same problem, sent a fax to the Glasgow call centre and it was sorted.

    The fax number I have for the Three Call Centre in Glasgow is 0870 733 0334. I sent my fax on the 30 June 2008.

    Remember and send a copy of your till receipt/contract etc as evidence.

    HTH
  • matrix999 wrote: »
    Hello,

    I had the same problem, sent a fax to the Glasgow call centre and it was sorted.

    The fax number I have for the Three Call Centre in Glasgow is 0870 733 0334. I sent my fax on the 30 June 2008.

    Remember and send a copy of your till receipt/contract etc as evidence.

    HTH

    Thanks...I will do that as well....
This discussion has been closed.
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