disruption to water supplies - compensation

NowWhat_2

My local water board is doing maintenance work on the pipes and there is likely to be disruption to water supplies during this.

I have an idea from somewhere that they have to pay £10 per day for compensation if the supply gets disrupted - but have googled around and cant find anything.

Does anyone know the answer?

Optimist

I assume from the fact that you know about it you have been informed that it will be going of and informed when its likely to be back, in which case no your not entitled to any compensation unless it doesn't come back on of course !

daveboy

You are not entitled to anything if they inform you 48 hours beforehand that work is taking place.

4. Notice of interruption to supply (GSS Regulation 8)
Where it is planned that the supply will be materially interrupted or cut off for
more than four hours to carry out necessary works the company must give
written notice to affected customers at least 48 hours before the supply will be
interrupted or cut off, including notification of the time by which the supply will be
restored.

If the company fails to do this, the company must automatically make a GSS
payment.

Where the supply is interrupted or cut off to carry out necessary works in an
emergency the company must, as soon as is reasonably practicable, take all
reasonable steps to notify affected customers:

that the supply has been interrupted or cut off;

where any alternative supply can be obtained;

the time by which the supply will be restored; and

of the phone number of an office from which further information may be obtained.

Where a customer was not given the correct notification for a planned

interruption lasting more than four hours caused by necessary works, but the
company does not make an automatic payment to the customer within 20
working days of this event, the company must automatically make an additional
penalty payment to the customer.

There are exceptions to the requirement to make a GSS payment if the correct
notice of interruption to supply is not given. These are if:

industrial action by the company's employees makes it impracticable for

the company to give the correct notice at least 48 hours before the supply

was cut off;

the act or default of a person other than the company’s representative

made it impracticable for the company to give the correct notice at least 48

hours before the supply was cut off; or

it is impractical for the company to have identified the particular customer

as being affected, and the customer has not made a claim within three
months of the date on which the supply was cut off.


See HERE

(above taken from the Ofwat website)

Pink_fluff

It has become a complete compensation culture. Things need to be maintained, and obviously this is essential work. Why do you need compensation

Crabman

I'll move this thread over to the Water (Utilities) Board

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]!!!!!![/EMAIL].

Psykicpup

NowWhat wrote: »

My local water board is doing maintenance work on the pipes and there is likely to be disruption to water supplies during this.

I have an idea from somewhere that they have to pay £10 per day for compensation if the supply gets disrupted - but have googled around and cant find anything.

Does anyone know the answer?

Try Ofwat or CC water.... are you a business that might claim for loss of trade.....otherwise what daveboy said...