Ebay Idiots

Daytona_nev

Listed a PC graphics card for sale. Took all the relevant specification details from the card manufacturers website. Detailed what they required for the card to be compatible, included links to the manufacturers website for full specifications & dimensions. Included disclaimers advising that they were responsible for making sure the card would be compatible with their PC given the information and links I had provided as I would not be held responsible and would not accept a return for incompatibility.

The card eventually sold, was delivered successfully and the buyer emails me to say the card didn’t work. After several emails asking him to clarify exactly what the problem was I discover the problem was purely down to the physical size of the card not fitting inside his case, thus he couldn’t slot the card into his motherboard.

I pointed out the information I provided in the listed and that he was responsible for making sure it would fit his PC. He responded by saying I should ensure the goods I am selling should be suitable. ( basically he has no argument whatsoever ) Like it's my responsibility to glean information from every bidder about their PC to make sure it's compatible with their particular PC.

End result he’s now filed a dispute against me for a refund. … and he hasn’t returned the card.

V annoyed, as every last iota of information was made available to him so he could check it would fit. He didn’t bother and it’s my fault apparently!

ElegantlyWasted

Has he filed a Paypal dispute for his refund? If so, they will tell him to return the card to you, by a 'trackable means' before he can get a refund.
I'm no expert, but there are people on the eBay board who would be able to advise you on what to do

I feel for you though, I've had more than my fair share of idiot buyers too! :rolleyes:

Sponge

Daytona_nev wrote: »

... it’s my fault apparently!

I fear this is how Paypal will see it and you will have to process the refund. You'll probably get negative feedback too.

I know, it's rediculous. But it's how Ebay/Paypal do things nowadays.

bicycle_repair_man_2

withdraw the money from your paypal account and cancel the direct debit, then if paypal are stupid enough to decide in the buyers favour, they can refund him with their own money.

hollydays

Why would be it such a big deal to refund him though?How heavy is a graphics card?
Personally, if someone had bought something from me that was incompatible with their equipment,I would try to think how I would feel if it happened to me. Are you just being pig headed? I would offer refund,but ask they pay the postage.

Daytona_nev

hollydays wrote: »

Why would be it such a big deal to refund him though?How heavy is a graphics card?
Personally, if someone had bought something from me that was incompatible with their equipment,I would try to think how I would feel if it happened to me. Are you just being pig headed? I would offer refund,but ask they pay the postage.

I'm not going to refund him if he hasn't returned the card!!

The point is you go to the n'th degree to provide them with all the information to ensure this doesn't happen and they're still too stupid / lazy to check its compatible, even when you put the information under their nose.

You would hardly buy a car spare part from Halfords without checking its compatible first! This is no different. I have no reason to 'feel for him'.

Things have moved on however. He's agreed to return the card but wants me to pay for the return postage! Like hell!

Here we go.

Daytona_nev

Mind you, this isn't the most ridiculous i've had. I remember selling an internal modem years ago.

Before paying for it, the buyer wanted me to drive the 50 miles to his house to fit it into his and his mate's PCs to 'prove it worked'.

All for a £12.50 modem.

hollydays

Daytona_nev wrote: »

I'm not going to refund him if he hasn't returned the card!!

The point is you go to the n'th degree to provide them with all the information to ensure this doesn't happen and they're still too stupid / lazy to check its compatible, even when you put the information under their nose.

You would hardly buy a car spare part from Halfords without checking its compatible first! This is no different. I have no reason to 'feel for him'.

Things have moved on however. He's agreed to return the card but wants me to pay for the return postage! Like hell!

Here we go.

But you didn't offer to refund if he sent you the card,which no doubt is your prerogative.
As for Halfords,and similar stores they would offer a refund as long as the package was unopened.

I notice from one of your posts you were once too "stupid" or "lazy" to read your own insurance schedule,then encountered a problem..

Sometimes it's not worth the hassle of getting into battles.

Blacksheep1979

If the seller has provided all the necessary details and the buyer hasn't bothered to check for compatibility why should the seller be out of pocket both in terms of time and money for their stupidity?

If the buyer offers to pay for the postage, paypal fees, ebay fees and something towards the op's time that then may be reasonable and they should get a refund.

djb215

hollydays wrote: »

But you didn't offer to refund if he sent you the card,which no doubt is your prerogative.
As for Halfords,and similar stores they would offer a refund as long as the package was unopened.

But such returns policies are purely a gesture of goodwill and not a legal guarantee.

If you (OP) can show your communications between you and your buyer, with the buyer stating that it doesn't fit and that there is nothing wrong (fault wise) with the item then it should be in your favour. The SOGA mentions no right to return just because the buyer ordered the wrong item, didn't check compatibility or just changed their mind.

Stand your ground is what I say!!

mrposhman

Also, theres a reason why things are usually cheaper on ebay. A lot of sellers DO NOT offer refunds policies. If buyers want full flexibility then they should purchase from real-life shops.