Kaupthing Edge+Rubbish bank

CHR15

My only gripe is that they are not supported by Eggs Money Manger software.

Jonbvn

It is interesting to note that the negative views of KE seem purely anecdotal.
E.g. An FA told me he overheard they may be in trouble. (=I'm a dodgy salesman for rubbish products & you believe me?)
Nobody in my office has an account with them (=are you a person or a sheep?)

Sorry but these are not reasons to prevent anyone opening an basically good high interest savings account.

EalingSaver

It doesn't need anyone else to say it, but I will anyway....

One of hte best banks I've ever dealt with. Had one problem with them last weekend when their systems were down for upgrades. Only time I've had to 'moan' about (mainly 'cos I felt their telephone support had not been helpful). Sent secure message to them. Was expecting an email response back 'in due course'. Instead fifteen minutes later THEY PHONED ME ! Apologised and sorted out the required transfer.

The art of good customer service and good business - if you've got something wrong, be proactive, admit it, sort it, and do it promptly.

You can't ask for anything more. Three cheers for KE.

alared

I applied online,got a letter two days later with my password,transferred funds by BACs and account was all set up and running inside ONE week.

I was originally going to apply for an EGG savings account but the shuffling about with paperwork and ID mean`t a THREE week set-up.
Seems like some of the UK banks could learn a bit from KE.

fleenio

alared wrote: »

I applied online,got a letter two days later with my password,transferred funds by BACs and account was all set up and running inside ONE week.

Seems like some of the UK banks could learn a bit from KE.

Couldnt agree more. Im very impressed.

isofa

Jonbvn wrote: »

It is interesting to note that the negative views of KE seem purely anecdotal.
E.g. An FA told me he overheard they may be in trouble. (=I'm a dodgy salesman for rubbish products & you believe me?)
Nobody in my office has an account with them (=are you a person or a sheep?)

Sorry but these are not reasons to prevent anyone opening an basically good high interest savings account.

Couldn't agree more Jonbvn.

ianmr65

The Saudi Royal family has just bought 5% of KE's issued share capital. And (i'm paraphrasing) feels they are a strong bank, who are weathering the global crisis well.
As has been pointed out over the months , they have no exposure to CDO's or sub-prime/alt-a unlike a great many of the US and UK high street names, who are in so much trouble as a result.

LongTermLurker

Jake'sGran wrote: »

Last night I sent an email to the chief executive of Kaupthing Edge at their London Office and within half an hour received a call from one of the executives at the bank telling me that the email I had received from one of their staff certainly did not make sense. He said that if I looked at the account this evening I would find the ref to tax deducted on the term deposit had been removed - and it has!

Thanks, Jake'sGran, for identifying their excellent level of customer service; you couldn't ask for much more than that, could you? :T Most of the big banks wouldn't have responded like that.

I'm really impressed with KE's level of service - they're a breath of fresh air and I'd readily recommend friends look at them. As to the earlier post about the mis-informed FA, that wasn't Halifax was it? Sounds a lot like the poster who said "I went into Halifax and told them I was moving my money to Kaupthing Edge. The assistant told me she wouldn't recommend that as she'd heard they were Nigerian and in a lot of financial difficulties" :rotfl:

panther

noh wrote: »

It's not ridiculous in any way
If you read the notes on the R85 form you will see that HMRC state that you need to fill in another R85 form if you open a new account.
http://www.hmrc.gov.uk/forms/r85.pdf

The reason for this is that the additional interest earned may make you liable for tax. Its up to you to declare that you are not liable its not for them to assume.

The interest that will be earned and the tax that will be deducted are there for information purposes. That way you know how much to expect at maturity. Much better than many organisations who leave you to work it out for yourself.
I find Kaupthing Edges internet banking to be one of the clearest and simplest to use out of the many accounts I have.

Nigel

When opening the account I e-mailed them about this and received a very quick reply. Can't fault their CS.

Dear

Thank you for your e-mail.

I can confirm the R85 form will allow you to write in 2 account numbers.

The R85 form is available to down load from our website.

* Go to www.kaupthingedge.co.uk
* Select Help from the options across the top of the screen
* Select Kaupthing Edge accounts from the list in light blue
* Select question 2- What is an R85 for and where can I get one?
* Select the R85 form by clicking on the wording in blue, within the answer.

When you have completed this please send it to us at:

Kaupthing Edge,
PO Box 9403,
Nottingham,
NG9 9DR.

Once we receive your R85, we will register your accounts for gross interest.

If there is anything else we can help with, please don't hesitate to get back in touch.

Yours sincerely,

Pam Sian
Customer Services
Kaupthing Edge

Jonbvn

ianmr65 wrote: »

The Saudi Royal family has just bought 5% of KE's issued share capital. And (i'm paraphrasing) feels they are a strong bank, who are weathering the global crisis well.
As has been pointed out over the months , they have no exposure to CDO's or sub-prime/alt-a unlike a great many of the US and UK high street names, who are in so much trouble as a result.

It was the Qatari royals. See the article in the Guardian.
http://www.guardian.co.uk/business/2008/sep/22/banking

I hope that helps people sleep better!