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help please ....long
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zubezube
Posts: 659 Forumite
in Techie Stuff
Hi there, firstly can i excuse my total lack of knowledge about computers i basicly use them to come on here and on msn to chat to friends, anyway our main computer got infected by Smitfraud?!?! and i googled it stupidly instead of coming on here first, so google results confused me but by the time i found the techie board i had given up and it's now switched off at the wall staring at me accusingly :rolleyes:
I've been using my lappy but i can't conect to MSN anymore, everything freezes and i end up taking my battery out and starting again, even if i try to uninstall MSN it freezes, does anyone have the patience to try and explain to me what it could be and how i could maybe go about fixing it please.
Lol then i'll be asking your round for tea and asking very nicely if you could fix my main one too.
Thanking you very much if you even take time to read this.:o
ps please use simple terms if possible:o
I've been using my lappy but i can't conect to MSN anymore, everything freezes and i end up taking my battery out and starting again, even if i try to uninstall MSN it freezes, does anyone have the patience to try and explain to me what it could be and how i could maybe go about fixing it please.
Lol then i'll be asking your round for tea and asking very nicely if you could fix my main one too.
Thanking you very much if you even take time to read this.:o
ps please use simple terms if possible:o
:pwould like to make it known it is not a DHN, she's dancing 
If you tell the truth, you don't have to remember anything.:A
If you tell the truth, you don't have to remember anything.:A
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Comments
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Its a new one on me ~ but its called 'spyware', and sounds pretty nasty from what ive just read!
I would suggest against running ANY type of 'music' or 'video' program for now!
First up we really need to know what protection you have. What antivirus and firewall do you have?
Download SPYBOT
http://www.safer-networking.org/en/download/index.html
do NOT have 'tea timer' ticked when installing
UPDATE
IMMUNISE
SCAN
Hopefully that will find it and kill it
If not then try
ADAWARE
http://www.download.com/Ad-Aware-2008/3000-8022_4-10045910.html?part=dl-ad-aware&subj=dl&tag=top5&cdlPid=10844457
UPDATE
FULL SCAN
we can take it from there:idea:0 -
How do I delete it if it’s already installed?
*Sorry to butt in*
Click here for Martins (MSE) advice on who to contact with Debt Issues - YOU HAVE NO REASON TO USE A FEE PAYING DEBT MANAGEMENT COMPANY- THEY CANNOT DO ANYMORE FOR YOU THAN THOSE LISTED IN MY LINK ABOVE.
All information given by myself is offered informally and without prejudice - if in doubt seek help from a qualified and insured professional0 -
Click here for Martins (MSE) advice on who to contact with Debt Issues - YOU HAVE NO REASON TO USE A FEE PAYING DEBT MANAGEMENT COMPANY- THEY CANNOT DO ANYMORE FOR YOU THAN THOSE LISTED IN MY LINK ABOVE.
All information given by myself is offered informally and without prejudice - if in doubt seek help from a qualified and insured professional0 -
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disabling 'tea timer'
goto MODE
ADVANCED MODE
TOOLS
RESIDENT
and untick 'resident tea timer'
Set MODE back to 'default':idea:0 -
Rik, thanks, amazing when you know how Click here for Martins (MSE) advice on who to contact with Debt Issues - YOU HAVE NO REASON TO USE A FEE PAYING DEBT MANAGEMENT COMPANY- THEY CANNOT DO ANYMORE FOR YOU THAN THOSE LISTED IN MY LINK ABOVE.
All information given by myself is offered informally and without prejudice - if in doubt seek help from a qualified and insured professional0 -
Rik, thanks, amazing when you know how
No problem
Just bare in mind that the only reason I said to NOT have it running in THIS particular post is because its quite intrusive. Its actually quite a useful program that should stop certain nasties from taking over your computer (But I personally use comodo firewalls DEFENSE for that). So maybe you want to keep it switched on?:idea:0 -
malwarebytes also have a built in protector shame it doesn't work in Vista 64 but the program works fine just without the protector0
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Oh, well I'm as qualified as the OP re my computer knoweldge, now I'm just asJust bare in mind that the only reason I said to NOT have it running in THIS particular post is because its quite intrusive. Its actually quite a useful program that should stop certain nasties from taking over your computer (But I personally use comodo firewalls DEFENSE for that). So maybe you want to keep it switched on?
:rotfl:
I run Mcafee security suite, and S&DClick here for Martins (MSE) advice on who to contact with Debt Issues - YOU HAVE NO REASON TO USE A FEE PAYING DEBT MANAGEMENT COMPANY- THEY CANNOT DO ANYMORE FOR YOU THAN THOSE LISTED IN MY LINK ABOVE.
All information given by myself is offered informally and without prejudice - if in doubt seek help from a qualified and insured professional0
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