My Pipex hell, please help!

astra64

I have had a Bulldog broadband for quite a few years without any problems even though I am a heavy user. Two weeks ago my connection became very unstable, to the point where I had no connection for as long as two days.I have made in excess of 50 calls to Pipex customer support in two weeks without successful resolution. BTW I became disabled two years ago so I rely heavily on a stable broadband. As Pipex is now saying that it is my fault and not theirs, ie., I should buy a new router, new PC, and possibly move to a better flat. :rotfl:, I decided to switch providers.
On my first attempt to get MAC code I was placated with money off my bill and even better deal in October.
On my second attempt, I was told that I can not get a MAC code, in fact no ex bulldog customer can get a MAC code because the system they use is incompatible with anyone else. I have to transfer my line back to BT. I have phoned BT and
it turns out if I do that, I will be without broadband for at least a week and obviously I will be paying twice as much for a lesser service from BT. Surely this cannot be right.
Please help
Astra

bill888

I believe what BT have said is correct. Your phone and broadband services appear to be fully unbundled from BT. The phone service can be switched back to BT under the 'Return to Donor' procedure which hopefully should not incur any hefty £125 line activation charge. You are tied to a 12 month BT phone contract. Your broadband will also stop working at this point.

To take a new broadband service from BT or others like o2, an application can only be made once the BT phone number appears in the broadband availability checker. Activation then occurs within 10 working days.

http://www.adslchecker.bt.com/pls/adsl/adslchecker.welcome

The outage is unavoidable for fully unbundled lines.