blackleaf wont refund my money

chrisyklx

orderd 2 items from blackleaf on 14/8 waited 2 weeks before they finally told me one item was out of stock, eventually recieved one item but now am waiting for a refund for the other item. have emailed them several times. now and again they'll reply saying they'll sort it out, but nothing!!!! now they are choosing to ignore my emails and they dont have a phone number, i don't know what to do next any advice would be appreciated

savemoney

Do a charge back if you have a Visa debit or contact your credit card company

http://whois.domaintools.com/blackleaf.com

Registrant:
Mark Webster
22a Clarence Street
Edinburgh, Edinburgh EH3 5AF
UK

Domain name: BLACKLEAF.COM

Administrative Contact:
Hostmaster, Bytemark
The Raylor Centre
James Street
York, North Yorkshire YO10 3DW
UK
+44.1904415999
Technical Contact:
Hostmaster, Bytemark
The Raylor Centre
James Street
York, North Yorkshire YO10 3DW
UK
+44.1904415999

chrisyklx

not sure what you mean by charge back, i paid by paypal also is that a phone number if phoning from abroad? or a text number?

savemoney

If you paid by Visa card you can contact your bank and ask them to chargeback that is they will take the money from the companies bank account via there own bank and give it back

As you paid by Paypal perhaps contact them

chrisyklx

ok thanks ill try paypal

savemoney

Couple of bad reviews below. Perhaps you can give your review too

http://www.ciao.co.uk/Blackleaf_com__6880650

chrisyklx

just opened a dispute through paypal, hopefully things should get sorted, once again save money thanks for the advice

Daytona_nev

chrisyklx wrote: »

just opened a dispute through paypal, hopefully things should get sorted, once again save money thanks for the advice

If the payment from paypal was taken from your credit card, as opposed to an existing paypal balance, you'll be covered through your credit card too.

chrisyklx

paypal have opened a dispute until 14/10 should i wait until then before trying to claim my money back. not sure if i should then claim from paypal or my credit card

Wig

If you funded the paypal transaction with your credit card, then phone your credit card and ask for a charge back against the payment for XYZ amount on such and such date.

But there used to be a problem with some credit card companis refusing to do this with paypal and paypal causing problems with customers who have credit card companies who do it.

Perhaps someone (who knows) can confirm if it is still the same mess it used to be or can it definatel be done now in 100% of cases or definately won't be done now in 100% of cases...

Boil_in_the_Bag

Im having exactly the same problem. Ordered my items on the 19th Aug and eventually received them on the 5th Sept, just minus the trainers.

Emailed their CS only to be told they had a computer error and the trainers were out of stock. There was no mention of a refund until i replied advising them il be looking for a refund on the trainers. A week later and still nothing was done so i again emailed and i received a response stating their accounts department should have done this and they would chase. Again, nothing happened so i raised the issue with Paypal and then escalated it through them to recieve this reply today directly from Paypal :

Dear ,

You have chosen to escalate your dispute to a PayPal claim. By ending communication with the seller, you are asking PayPal to investigate the case and decide the outcome. As part of our investigation, PayPal reviewed any communication you may have had in the Resolution Centre.

Our investigation into the following transaction is complete. As stated in our User Agreement, the claims process only applies to the delivery of goods. It does not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a refund.

Wasnt sure what else to do as it seems the money i spent on this has now been lost. Raised a complaint through the BBC Watchdog because it seems that they have some kind of scam going.

With regards to the charge back option, im led to believe this is simply on things like direct debits where the money was taking after the DD was cancelled. Apparently it doesnt cover the situation with chasing part refunds.