£200 stolen by Barclays Bank!

Scousebird_2

There's not many card limits that exceed £300 per day-particularly Visa Debit and Maestro cards so what was your card limit-surely if it was £300 then the machine couldn't possibly of given you the 2x£200??? That's an arguement to give the bank I suppose!

PJHilder

I had a similar thing happen to me a couple of years ago. Went to withdraw £300 from my Nationwide account using a Barclays ATM. Said sorry, error has occurred. So decided to walk the 10 mins to Nationwide to find out it had been debited. Took 3 months to get my money back with both banks saying it wasn't their problem but they'd give it back to me as a "good will gesture". Too bloody right you will.

boiler_man

Same happenned to my father just last week at a Lloyds cashpoint (from his Lloyds account). £100 down and was told that the cashpoint balanced :mad: so he must of had the money. Complaint ongoing..

hippey

BarclaysManager wrote: »

Yup, sounds about right. When I was a BM, I had a B6 branch, and we had a bullion run every day to feed the sodding ATMs. It was the absolute worst thing in the world when you had short staff, because you'd obviously have to help do it yourself, and get some cashiers involved (airlock system, so no less than three people doing the run).

We tried to get a hold of some extra canisters so we could fill them up in the strongroom, open the ATM, switch them out, easily done. Nope, not allowed.

On the bright side, all of the new Wincy-Nix machines seem to hold at least £160k.

Do you still work for Barclays?

No, left some years ago during some of the branch shake ups, I was a B3 Personal Banker, then went to the Cash Manager role as I got sick of selling things...... then left to do a completely different job, but still end up dealing very regularly with bank frauds so still have a hand in (so to speak).

angie1674

sly666 wrote: »

My wife used a Barclays cashpoint to withdraw £200 from her Abbey account to pay our plasterer.
The cashpoint displayed a message saying "this action cannot be processed, please contact your bank"
At this point she phoned Abbey from her mobile who told her they cannot see any cashpoint transactions for 24hrs, call tomorrow.

She then went up the road to a Abbey cashpoint and withdrew £200 ok.

When she checked her internet banking a couple of days later it showed 2 withdrawls of £200. :mad:

She phoned Abbey and lodged a complaint.
A few days later Abbey responed saying they had seen evidence from Barclays showing £200 had sucessfully been withdrawn.
She wrote back to Abbey asking for it to be invetigated further, but they wrote back saying more-or-less the same thing.

Is there anything else that we can do, or do we just have to write the money off.

Thank you.

this has happened to me to tried to withdraw 200 and the barclays machine told me it was unable to proceed transaction i have filled the relevant forms in and my claims have all been declined now going to the ombudsman u can actually charge the bank for your time so am trying that too

demotw

BarclaysManager wrote: »

In 2006/2007, the oracle proforma was changed so that the ATM only needs to be balanced once a week. The only required daily check is to check the cut off balance on the journal roll to the account balance.

Service Delivery decided to change this to squeeze out all the extra up time they could - a lot of the HDM ATMs can get by with being loaded once a week, so the branch could balance and reload once a week - in theory, a branch could have no more than 20 minutes of downtime per week.

I don't know what the current deal is with ATM overs - I think they just go to overs in tills and then a central account is used for reciprocity/disputes, and just cleared to profit and loss at the end of each year.

I remember them being a pain in the !!! back in the day, but they seem... less so these days.

a standard cash purge automatically red lights the atm, this is checked daily. As stated though, if its not just cash not handed out and the atm has not recorded it best to dispute with who you bank with.

Extant

demotw wrote: »

a standard cash purge automatically red lights the atm, this is checked daily. As stated though, if its not just cash not handed out and the atm has not recorded it best to dispute with who you bank with.

You need to call Wincor if your ATM is red lighting after a purge (assuming you mean going out of service after a purge). It's a specific design feature to prevent exactly that.

And the only way you can check an ATM purge correctly is to count the entire machine - so if they're doing that every day, I feel really sorry for your CMs and BMs, because their scorecards are going to tank with that much sup time.

rb10

BarclaysManager wrote: »

You need to call Wincor if your ATM is red lighting after a purge (assuming you mean going out of service after a purge). It's a specific design feature to prevent exactly that.

And the only way you can check an ATM purge correctly is to count the entire machine - so if they're doing that every day, I feel really sorry for your CMs and BMs, because their scorecards are going to tank with that much sup time.

So do they have to manage their own ATMs at Barclays then? You haven't yet got Securicor doing all the balancing & topping up with cash in the middle of the night?

Extant

rb10 wrote: »

So do they have to manage their own ATMs at Barclays then? You haven't yet got Securicor doing all the balancing & topping up with cash in the middle of the night?

No, we're not big wusses like Abbey and Halifax... :P

Branches order the cash for their ATMs and load them, count them once a week, etc. They also process all the dry waste (cheques deposited, bank giro credits and so on) themselves in branch.