Travelodge Refund

Tom_Jones

My son booked 2 nights, with a debit card, at a Travelodge on a flexible rate, but had to cancel the room the day before he was due to travel, and expected the money for the room to be refunded, he has a cancellation e-mail to that effect. The Customer Services agree that the money should have been refunded, but they stated he had to e-mail the Customer Services department stating the claim for a refund. After 23 days there is still no sign of a refund, so basically what can he do to get a refund ? the only suggestion I can think of is a letter to the Head Office and then maybe a small claims court case. The amount is £98.00.

Any other help/suggestions would be helpful

Thanks

Tarry

I am sure if you cancel at short notice they still charge you for one nights stay? I know when I have read the small print whilst booking in the past it states that.

Tom_Jones

The new flexible rate allows you to cancel up to 12pm on the day of arrival, my son cancelled the day before he was due to arrive, so is entitled to a full refund.

Tarry

Ah, I didn't realise about the New Flexible Rate.

Incapuppy

I'd just phone them for now and see what they have to say.

LesD

Flexible rate:
Cancellations

1. If you make a cancellation before midday on your scheduled date of arrival then we will refund you the money you have paid (including for any extras). This refund will be process automatically following your cancellation and will be credited back to the payment card used within 10 days. No other method of refund can be made.

So, I suggest a 'polite' note to the CEO!

Grant Hearn,

Chief Executive Officer

Grant has a wealth of experience in the hotel and travel industry and started his career as an Assistant Hotel Manager. Grant joined Travelodge in March 2003 from the Hilton Group where he was Managing Director for the UK and Ireland. Previously he has worked for Whitbread where he held the position of Managing Director for Travel Inn and before this the position of Chief Operating Officer for the Marriott brand.

He is married with three children and is a Fellow of the H.C.I.M.A.

Travelodge Hotels Ltd., Sleepy Hollow, Aylesbury Road, Thame, Oxon, OX9 3AT.

Tom_Jones

Thanks for that LesD, a good idea to contact the CEO, anyone have his e-mail addy ?