About to be charged for excess broadband usage...

espresso

penguine wrote: »

Have just done that, thanks.

Since we also have a PC I assume we have to install a download monitor on that too, and add the two totals together -- is that correct?

If you want to know your total usage.

cathodetube

Penguine, are you happy with Waitrose? I am with them as well and also received a similar message. I would say I do the same amount of stuff as you and there is only one of me. Was thinking of going to Plusnet as evidently they administer Waitrose but then read on these forums that Plusnet is with BT! I do think Waitrose is expensive. But I have my phone line with BT. I am reluctant to go back to TalkTalk as had lots of probs with them in the past. Oh what to do!

macman

penguine wrote: »

...how can I avoid this?

We are with Waitrose and for the first time have received a message that we are about to exceed our monthly limit on broadband usage. If we do this we will be charged extra. How is our usage measured -- I assumed it was just downloads? I spend a lot of time surfing (and on these forums) and my OH watches a fair amount of YouTube videos, but we don't really download much of anything at all. I have looked at the T&C's for our account which state the following:



Any advice much appreciated!

You are not charged for downloading, you are charged for data usage, and watching YouTube is using data.