Help - Scottish Power Problems

lottieloo_3

Existing ScottishPower (SP) customer - on 30 July I researched the best fixed rate deal which was SP's Fixed Price Dual Fuel Aug 09 deal. I was unable to speak to customer services so I went on their website and completed the form to transfer. The pop up box said confirmation would be received in the next few days and take 4-6 weeks to transfer. Last week I contacted SP to ask what the status of this transfer was, I received this reply this morning:
Looking at your account there is nothing to advise you have tried to change your service package online. Looking at your email if you were told the transfer would take 4 - 6 weeks, and then you have made an application to change your supply to Scottish Power. We are already your supplier, so the application would have been rejected.Unfortunately fixed price September 2009 is no longer available but we can put you on to fixed price December 2009. I apologise for any inconvenience caused.
I am very annoyed at this response as there was no indication on the form that it was for brand new customers only and no notification the aplication had been rejected. Help....what can I do????

spiro

I suspect nothing, didn't the words 'form to transfer' and 'take 4-6 weeks to transfer' give you a hint that the form was to transfer between suppliers especially if it also asked for things like your name and address which you existing supplier would have whilst no asking for your account number? With most suppliers unless you manage you account online you wouldn't be able to do things like change you tariff. Sorry this sounds negative but there is no way to make it sound positive.