Switching problem - MoneySupermarket switch to EON

giger

Well I assume that the comparison sites also work as nothing more than glorified affiliate schemes. Whilst they offer cash to customers to switch, that amount the comparison site recieves from the supplier is probably double. atm MS are saying that EON have neither rejected nor processed the application so they are blaming EON. As I have no contract yet with EON all I can do is take it up with MS. In my eyes MS have taken my details and have sent the confirmation e-mail you refer to. MS are offering a service, up until the point in which EON take on my contract then that service stays with MS.

My argument is that MS have not communicated with me about the status of my switch and have not fulfiled their service obligations to myself. Therefore I will be persuing MS who in turn will have to pursue EON for any financial loss that I push for.

I do not see why I should just roll over when the mistake is on the part of the service provider and through no fault on my own I am now technically out of pocket.

I'll keep you posted

AndysDad

Just_Married wrote: »

no doubt andysdad has had issues based on the fact you use quidco you soundlike a penny grabber not a penny saver so the people you talk to would also be the same people. large organistions give there time to these people but get waisted as a thank you.

I don't understand your post.....maybe its your punctuation,but it doesn't make any sense to me

brysiewysie

I've been keeping an eye on accounts when I can and I'm still seeing MS accounts that have come over ok. I've not had any of my team tell me about similar problems with customers they've dealt with.

emilymusician

Hi there, yes the same thing has just happened to me - I switched to an EON capped tariff on the 26th July, then on the 19th of August received an email saying "We would like to advise that there has been a delay to your application with E.ON. However, we can now confirm that the issue has been resolved and that your application is now being processed by the energy supplier."

Yet another month on and I still hadn't heard anything more, so I emailed MoneySupermarket yesterday to ask how much longer I might have to wait till the switch.

Today I received an email reply, saying:-

"We have been advised by your provider that your recent application will not be processed; this can be for a variety of reasons, of which many are not disclosed to moneysupermarket.com.
Common reasons can be:
The property is currently classed as a business
The application given has included incorrect information
Your current provider has objected to the application
The new provider has objected to the application

If you feel this information is incorrect, and you are in fact with your new supplier, please respond to this email. Alternatively, please feel free to compare the market again and switch using our comparison service"

Obviously, none of the listed reasons apply to me. I can't believe they haven't let people know about this! 2 months on and now we've all missed out on the cheap tariffs! Not sure what to do now... guess I should prob try and switch again (through someone other than moneysupermarket!).

Giger, could you please keep me posted on your progress with MoneySupermarket?

Peace and love,
Emily

giger

I will certainly keep you posted. If I don't hear back today I will be calling up again. It is interesting to hear brysiewysie's feedback but I guess when thousands of ppl are switching there are always going to be problems and unfortunatly whilst we are actually people, you can't help but feel you are just a number.

I haven't had any of the e-mails that you have, but I'm sticking to my guns on compensation if this doesn't come off as the difference in my bills is likely to be hundreds over 18 months.

Incidentally, I switched via MS 2 days after you.

Dannii_B

I work for E.On and have noticed a few problems with a couple of accounts going back to July (where there was a large demand due to Martin being on GMTV telling people to cap every day!) that haven't been sent through to us by the comparison site. What annoys me is that customers then contact the comparison site to find out why it hasn't done anything and they don't know - the best thing to do is contact the supplier and if they haven't received anything, set it up there and then with them directly. They should be able to honour the tariff if you have a confirmation email from the comparison site and forward that to a manager at the supplier.

The comparison site is merely that, they pass details on (most of the time) if they don't I'd go to the supplier directly to make sure it's definitely uploaded.

giger

Hi Dannii_B

Problem is I have no info from E.On. I have no customer number and no confirmation of my tarriff so as far as E.on are concerned there will be nothing to honour. All the info sits with either MS or E.on, not with me.

Also MS tell you to contact them and not the supplier

Dannii_B

As I said in my previous post, if you have received a conformation email from Moneysupermarket with your details, the date of the contract and the tariff and forward that to someone at E.On, they should be able to honour that for you (I have been doing if the customer forwards the email to me or a manager) as there has been some miscommunication during the hectic period of thousands of people changing suppliers between comparison sites and suppliers.

emilymusician

Thank you so much Dannii-B, I called up Eon, explained my situation, told them I'd heard that many other customers have experienced this problem, and also that I heard Eon were honouring the switch for these customers. She's put it through for me, (price protection 2009 V.17), I told her I had an email but I didn't even need to forward it to her. Will have to wait about 5 weeks to be switched but at least I've got the tariff! Give this a try Giger!

Peace and love,
Emily x