need advice about bt broadband!!

dollydaydream07

Hi

we got bt bb on the 10/9/08 and since we installed everything we have had download speeds of 127mbps when our line can support 2meg and has had this in the past, we have rang bt everyday regarding this and they said to wait till the 10 day stabilisation period was over,kept getting switched from one dept to another and getting asked to do all sorts of tests and they were doing tests themselves all to no avail - tech support said we needed to speak to the bb team as it was an issue for them and the bb team sent us to tech support - this happened every time we have rang up
today we have rang up again as it was past our 10 day period and was told that it was a fault with our internal wiring and we would need to get an engineer out to check wires, they finally told us they could sort an engineer out for us but it would cost us £116 call out fee + £99 per hour
we have told them that we dont want to pay that and we are also withholding any payments due to them as we believe we are not getting the service we are paying for and we are also considering cancelling too but was told we would incur cancellation charges if we did this

im just wondering if anyone has any idea where we stand regarding this as from day one we have told them its obvious there a fault somewhere but they have been reluctant to address this

tonight i am writing a complaints letter to bt as so far we havent been able to speak to anyone in that dept as they have been so reluctant to put us through to them, but is it worth us contacting ofcom or otelo or CAB or someone regarding it

any help much appreciated
thanks
adele

littleboo

I'm assuming that you are on an "up to 8Mb", if so, then there there is a 10 day training period and speeds and connection will be all over the place during that period. Now that the 10 days is up, do a speed test at speedtester.bt.com and post the results.

shadowdragon

also have you got filters on all your extension sockets?

Is the router plugged into the master socket?

Take the front off your master socket and plug the filter into the test socket and do a test.

if you are running on router on an extension cable, theres a posiblitly due to a third middle wire (just forget which one do a search in the techie and this board for "Bell Wire") called the bell wire that can slow down your broadband speed.

espresso

How have you measured your download speed? "we have had download speeds of 127mbps when our line can support 2meg"

You need to eliminate your own wiring first. Try plugging the Home Hub into the master test socket:



and post the "Forum Link" to your speedtest here.